Business Operations Specialist

inDrive
Guatemala
Workplace: HybridFull timeFunction: Business OperationsEducation: bachelorsSkills: ["Leadership","Communication","Analytical problem-solving","Adaptability","Relationship management"]

Own and optimize the driver engagement lifecycle across your region, coordinating strategies to attract, activate, reactivate, and retain drivers. Lead and motivate a team focused on driver engagement, manage KPIs and the driver funnel, and design action plans to improve territory performance. Support activation and reactivation strategies, manage third-party partnerships, oversee CRM and communication quality, and travel within the country for city launch execution and local recruitment campaigns.

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inDrive
inDrive
3 days ago

Business Operations Specialist

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Last checked: 54 minutes agoStatus: Live

Job Summary

Own and optimize the driver engagement lifecycle across your region, coordinating strategies to attract, activate, reactivate, and retain drivers. Lead and motivate a team focused on driver engagement, manage KPIs and the driver funnel, and design action plans to improve territory performance. Support activation and reactivation strategies, manage third-party partnerships, oversee CRM and communication quality, and travel within the country for city launch execution and local recruitment campaigns.
Location: Guatemala
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Coordinate strategies to attract, activate, reactivate, and retain drivers and maximize driver lifecycle value.
  • •Lead and manage a team of agents focused on driver engagement, including training and performance feedback.
  • •Monitor and optimize the driver funnel (app installation to successful orders), track territory KPIs, and execute action plans to improve metrics.
  • •Create and execute incentive programs to boost agent and driver performance and support activation/reactivation strategies.
  • •Oversee call scripts and AI-driven communication tools, manage CRM/communication quality, and travel within the country to support city launches and local recruitment campaigns.
Travel: Low travel

Key Requirements

  • •Manage driver engagement processes to attract, activate, reactivate, and retain drivers using a strong understanding of the driver funnel.
  • •Lead and manage a team of agents, including training and creating a high-performance environment.
  • •Use data and reporting to monitor and improve territory KPIs and funnel efficiency, including intermediate or advanced Excel skills.
  • •Demonstrate proven customer relationship management skills for large-scale recruitment efforts, with experience in sales or recruitment and target/performance optimization.
  • •Be available for business travel within the country to support new city launches and recruitment activities; advanced English proficiency is required.
Experience:SalesRecruitmentCustomer relationship managementKPI managementDriver onboarding
Education:Bachelor's in Business Administration, Marketing, or related field
Skills:LeadershipCommunicationAnalytical problem-solvingAdaptabilityRelationship management
Languages:English
Tech Stack:Excel

Company Brief

inDrive
A ride-hailing and mobility platform that lets passengers and drivers negotiate fares directly in real time. It also offers intercity travel, courier, and delivery services in multiple countries.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Mountain View, United States
Founded: 2013
WebsiteLinkedIn