Enterprise Support Specialist - EMEA (German speaking)

Canva
London
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Communication","Customer-first","Troubleshooting","Organizational skills"]

Own and resolve enterprise support tickets for Canva’s most strategic customers across account administration, feature functionality, and platform configuration. Troubleshoot and handle cases using established workflows, escalating when needed. Coordinate with Sales and Success teams during onboarding and escalations, support Admins via scheduled calls, and apply expertise in enterprise features like SSO/SCIM, Brand Kit, and User Management while improving team knowledge through documentation and trend updates.

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Canva
Canva
2 days ago

Enterprise Support Specialist - EMEA (German speaking)

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Last checked: 7 hours agoStatus: Live

Job Summary

Own and resolve enterprise support tickets for Canva’s most strategic customers across account administration, feature functionality, and platform configuration. Troubleshoot and handle cases using established workflows, escalating when needed. Coordinate with Sales and Success teams during onboarding and escalations, support Admins via scheduled calls, and apply expertise in enterprise features like SSO/SCIM, Brand Kit, and User Management while improving team knowledge through documentation and trend updates.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Manage and prioritize enterprise support tickets across account administration, feature functionality, and platform configuration, ensuring timely resolution to service standards.
  • •Troubleshoot and resolve standard support issues by analyzing root causes and following established workflows, escalating when needed.
  • •Support Admins through scheduled calls to guide issue resolution, workflows, and best practices with clear follow-up.
  • •Partner with Sales and CSM teams to provide technical and back-office support during onboarding and escalations.
  • •Use expertise in enterprise features (e.g., SSO/SCIM, Brand Kit, User Management) and contribute to team knowledge through documentation updates and sharing ticket trends.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityParental LeaveWellness Stipend

Key Requirements

  • •Strong problem-solving and a customer-first mindset with clear communication to support both customers and internal stakeholders.
  • •Fluency in German (spoken and written) and strong English communication skills.
  • •Comfort troubleshooting technical and account-related issues, using judgment to analyze, apply solutions, and escalate when needed.
  • •Working knowledge of systems such as SSO, SCIM, and content management to resolve cases with increasing independence.
  • •Strong organization and prioritization skills while maintaining quality across multiple tasks and competing demands.
Experience:Enterprise support
Skills:Problem-solvingCommunicationCustomer-firstTroubleshootingOrganizational skills
Languages:EnglishGerman
Tech Stack:SSOSCIMBrand KitUser ManagementContent managementHelp CenterChat experienceDocumentation

Company Brief

Canva
Canva is an online visual communications platform that provides drag-and-drop design tools, templates, and media assets for creating presentations, social media graphics, videos, documents and more, serving individuals and large enterprises globally.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: Surry Hills, New South Wales, Australia
Founded: 2012
Glassdoor
Glassdoor: 3.9
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