Operational Onboarding Manager - France

Alan
France
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Ownership","Autonomy","Growth mindset","Client-facing communication","Empathy","Pedagogic skills","Listening","Organization","Time management","Problem-solving","Change management","Collaboration"]

Own the onboarding experience for Alan’s biggest clients during a critical transition phase. Build trusted relationships with key stakeholders, proactively surface and resolve onboarding challenges, and drive internal updates. Lead onboarding workshops and hands-on training for HR and Payroll administrators, managing processes like payroll integration, employee affiliation, and billing setup. Collaborate across teams to continuously improve onboarding processes and support Alan’s prevention-first growth.

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Alan
Alan
2 days ago

Operational Onboarding Manager - France

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Own the onboarding experience for Alan’s biggest clients during a critical transition phase. Build trusted relationships with key stakeholders, proactively surface and resolve onboarding challenges, and drive internal updates. Lead onboarding workshops and hands-on training for HR and Payroll administrators, managing processes like payroll integration, employee affiliation, and billing setup. Collaborate across teams to continuously improve onboarding processes and support Alan’s prevention-first growth.
Location: France
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Ensure a seamless transition for Alan’s biggest clients during the onboarding phase as their dedicated onboarding specialist.
  • •Proactively identify and resolve potential onboarding challenges and push relevant changes internally.
  • •Handle admin requests and lead onboarding workshops for HR and Payroll administrators.
  • •Provide hands-on training on Alan’s dashboard and manage payroll integration, employee affiliation, and billing setup.
  • •Collaborate with cross-functional teams (Key Account, Customer Success, Ops, Sales, Care, Pre-Sales, Engineering) to improve onboarding processes and address issues.

Key Requirements

  • •Full working proficiency in French and English (written and spoken).
  • •B2B customer-facing experience (e.g., customer success, teaching, or communication) with the ability to train small groups.
  • •Strong change management and communication skills with a calm, empathetic, client-facing posture.
  • •Ability to navigate complex/new topics and structure problem-solving to identify relevant solutions.
  • •Comfort managing multiple competing priorities autonomously and taking ownership.
Skills:OwnershipAutonomyGrowth mindsetClient-facing communicationEmpathyPedagogic skillsListeningOrganizationTime managementProblem-solvingChange managementCollaboration
Languages:FrenchEnglish
Tech Stack:Visio

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Alan
Alan is a Paris-based digital health insurance provider offering employer and individual health plans, telemedicine, prevention services, and a consumer-focused app to simplify access to care and manage reimbursements.
Industry: Health Insurance (Payers)
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Paris, France
Founded: 2016
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor