Writer

2 months ago

VP, customer success (EMEA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

VP, customer success in EMEA leading regional CS, partnering with C-suite executives at Fortune 500/Global 2000, scaling a high-performing team, defining a global CS blueprint, and driving measurable ROI through enterprise AI adoption.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Drive industry leading growth and retention by owning ambitious NRR and GRR goals, tying every expansion to quantifiable business outcomes.
•Lead, scale, and develop a high-performing CSM team across Strategic, Enterprise, and Mid-market segments—hiring exceptional talent and building clear career paths.
•Design and operationalize a regional success model that becomes the global blueprint - playbooks, metrics, and governance that scale.
•Build trusted partnerships with CIOs, CMOs, and business leaders at Fortune 500/Global 2000 companies, positioning WRITER as mission-critical infrastructure.
•Collaborate cross-functionally with Sales, Product, Marketing, and Solutions architecture to co-create account strategies that deliver measurable ROI.

Pay and Benefits

Perks:Health InsuranceDentalPensionEquityLearning BudgetWellness Stipend

Key Requirements

•15+ years in enterprise SaaS or transformation-driven technology with deep experience leading Fortune 500/Global 2000 relationships.
•7+ years in senior CS or post-sales leadership, ideally across multi-country EMEA operations.
•Proven record-building and scaling CS organizations through inflection points - hypergrowth, global expansion, or IPO.
•Fluent in enterprise AI adoption and governance, with a strong grasp of ROI frameworks and transformation programs.
•Executive presence and credibility to influence at C-suite level and coach at every level.

Experience:15+ years

Skills:LeadershipStrategic thinkingCommunicationInfluencingCoaching

Languages:English

Tech Stack:AIEnterprise softwareLLMs

Company Brief

Writer

Provides an AI writing platform for enterprises that helps teams create on-brand, high-quality content at scale using customizable style guides, real-time suggestions, and governance controls.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: New York, United States

Founded: 2019

Website LinkedIn

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Writer

2 months ago

VP, customer success (EMEA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Drive industry leading growth and retention by owning ambitious NRR and GRR goals, tying every expansion to quantifiable business outcomes.
•Lead, scale, and develop a high-performing CSM team across Strategic, Enterprise, and Mid-market segments—hiring exceptional talent and building clear career paths.
•Design and operationalize a regional success model that becomes the global blueprint - playbooks, metrics, and governance that scale.
•Build trusted partnerships with CIOs, CMOs, and business leaders at Fortune 500/Global 2000 companies, positioning WRITER as mission-critical infrastructure.
•Collaborate cross-functionally with Sales, Product, Marketing, and Solutions architecture to co-create account strategies that deliver measurable ROI.

Pay and Benefits

Perks:Health InsuranceDentalPensionEquityLearning BudgetWellness Stipend

Key Requirements

•15+ years in enterprise SaaS or transformation-driven technology with deep experience leading Fortune 500/Global 2000 relationships.
•7+ years in senior CS or post-sales leadership, ideally across multi-country EMEA operations.
•Proven record-building and scaling CS organizations through inflection points - hypergrowth, global expansion, or IPO.
•Fluent in enterprise AI adoption and governance, with a strong grasp of ROI frameworks and transformation programs.
•Executive presence and credibility to influence at C-suite level and coach at every level.

Experience:15+ years

Skills:LeadershipStrategic thinkingCommunicationInfluencingCoaching

Languages:English

Tech Stack:AIEnterprise softwareLLMs

Company Brief

Writer

Provides an AI writing platform for enterprises that helps teams create on-brand, high-quality content at scale using customizable style guides, real-time suggestions, and governance controls.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: New York, United States

Founded: 2019

Website LinkedIn