Operational Account Manager

HP
California, Washington
Workplace: RemoteFull timeUSD 116,150 - 155,400 annuallyFunction: Customer Success & Account ManagementExperience: 6-10 yearsEducation: bachelorsSkills: ["Communication","Leadership","Negotiation","Analytical skills","Problem-solving","Collaboration","Relationship management","Financial acumen"]

Manage operational business relationships for large, often global accounts, serving as an operational lead on the account team. Lead complex business analyses and provide recommendations to sales teams and business units, serving as an escalation point to resolve high-complexity operational issues. Gather and translate partner requirements into projects, run operational performance reviews, and drive customer-specific process improvements while proactively communicating operational changes.

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FursaFursa
HP
HP
3 days ago

Operational Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Manage operational business relationships for large, often global accounts, serving as an operational lead on the account team. Lead complex business analyses and provide recommendations to sales teams and business units, serving as an escalation point to resolve high-complexity operational issues. Gather and translate partner requirements into projects, run operational performance reviews, and drive customer-specific process improvements while proactively communicating operational changes.
Location: California, Washington
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage operational business relationships for large accounts and serve on the account team with operational perspective.
  • •Plan and lead business analyses, providing recommendations to sales teams and business units.
  • •Act as an escalation point to resolve high-complexity operational issues in support of customer/partner requirements.
  • •Represent customer/partner needs by providing business requirements to high-complexity projects and conduct post-project evaluations.
  • •Prepare and run operational performance reviews, drive improvement plans, and communicate operational process changes to customers/partners and internal clients.
Travel: Medium travel

Pay and Benefits

Salary: USD 116,150 - 155,400 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionDisability InsuranceEmployee AssistanceFlexible SpendingLife InsuranceParental LeavePaid Holidays

Key Requirements

  • •First-level university degree or equivalent experience; advanced university degree preferred.
  • •Typically 6-10 years of related experience, preferably in supply chain, customer service, procurement, or financial management.
  • •2-4 years supporting global/regional or large, complex domestic accounts.
  • •Proven strong communication skills and mastery of English, with other languages as required.
  • •Project management experience preferred.
Experience:6-10 years
Education:Bachelor's
Skills:CommunicationLeadershipNegotiationAnalytical skillsProblem-solvingCollaborationRelationship managementFinancial acumen
Languages:English
Tech Stack:Microsoft OfficeExcelWordPowerPoint

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn