Business Services Specialist in Product & Customer Offboarding Services

SEB
Vilnius
Workplace: OnsiteFull timeEUR 1,700 - 2,400 monthlyFunction: Customer Support (Service Desk)Skills: ["Accuracy","Attention to detail","Ownership","Time management","Prioritization"]

Manage customer offboarding and account closure processes for corporate and private customers, ensuring accurate administration of customer information and banking products. Work as part of a Close Account Services team (up to 14 people) delivering back-office operational support and collaborating across SEB teams to ensure timely, high-quality service. Handle tasks such as transaction/payment investigation and information requests, while contributing to process automation, learning, and continuous improvement.

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FursaFursa
SEB
SEB
1 week ago

Business Services Specialist in Product & Customer Offboarding Services

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Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Manage customer offboarding and account closure processes for corporate and private customers, ensuring accurate administration of customer information and banking products. Work as part of a Close Account Services team (up to 14 people) delivering back-office operational support and collaborating across SEB teams to ensure timely, high-quality service. Handle tasks such as transaction/payment investigation and information requests, while contributing to process automation, learning, and continuous improvement.
Location: Vilnius
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Close customer accounts and manage banking products or services for corporate and private customers.
  • •Support money transfers to other banks or internally.
  • •Provide information to customers, other banks, or third parties.
  • •Perform payment investigation and administer incorrect transactions.
  • •Collaborate with colleagues on daily issues and deviations, and contribute to process automation and development initiatives.

Pay and Benefits

Salary: EUR 1,700 - 2,400 monthly
Perks:Training

Key Requirements

  • •Ability to work in a dynamic environment with numerous banking systems while maintaining accuracy and attention to detail.
  • •Good English language skills, both verbal and written.
  • •Flexible and willing to take ownership, with the ability to manage time and prioritize.
  • •Outgoing, positive team-player mindset and the ability to collaborate to resolve daily issues and deviations.
  • •Willingness to contribute to process automation and improvement initiatives.
Skills:AccuracyAttention to detailOwnershipTime managementPrioritization
Languages:English

Company Brief

SEB
SEB (Skandinaviska Enskilda Banken) is a leading Nordic financial group offering corporate and institutional banking, wealth management, private banking, and asset management services to businesses and private customers across the Nordic and Baltic regions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stockholm, Sweden
Founded: 1856
WebsiteLinkedIn