EquipmentShare

5 days ago

T3 Technology Support Associate II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Provide first-level T3 technical support to internal and external customers in a multi-channel environment (phone, chat, and email). You’ll answer inquiries, troubleshoot issues using product knowledge of the T3 Platform, and follow up with customer-centric recommendations. Partner with rental markets and internal teams to manage support requests, maintain professional relationships, and meet quality and turnaround-time service standards while complying with company policies and applicable laws.

Location: Columbia

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide exceptional customer service to internal and external customers using clear answers and appropriate referrals.
•Respond to customer inquiries via telephone, chat, and email in an accurate, timely, and professional manner.
•Utilize product knowledge to troubleshoot the T3 Platform and make appropriate technical support decisions.
•Establish and maintain professional relationships with internal/external customers and co-workers, including rental markets.
•Manage time effectively to meet productivity, turnaround, and service quality standards while following policies and procedures.

Pay and Benefits

Perks:Health InsuranceDentalVision401kGym MembershipWellness StipendPaid Leave

Key Requirements

•3+ years of experience in a customer service role, preferably in a contact center or multi-channel environment.
•High school diploma minimum; Associates Degree or above highly desired.
•Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive.
•Excellent verbal and written communication skills with strong organizational accuracy and attention to detail.
•Ability to provide exceptional customer service, troubleshoot T3 Platform issues, and reason professionally with difficult or upset customers.

Experience:3+ yearsCustomer serviceContact center

Education:Associate's

Skills:Customer serviceCommunicationOrganizational skillsActive listeningProblem-solving

Languages:English

Tech Stack:G-SuiteGmailGoogle DocsGoogle SheetsGoogle DriveT3 PlatformTelephoneChatEmail

Company Brief

EquipmentShare

Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.

Industry: Construction Tech

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Columbia, United States

Founded: 2015

Website LinkedIn

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EquipmentShare

5 days ago

T3 Technology Support Associate II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Columbia

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide exceptional customer service to internal and external customers using clear answers and appropriate referrals.
•Respond to customer inquiries via telephone, chat, and email in an accurate, timely, and professional manner.
•Utilize product knowledge to troubleshoot the T3 Platform and make appropriate technical support decisions.
•Establish and maintain professional relationships with internal/external customers and co-workers, including rental markets.
•Manage time effectively to meet productivity, turnaround, and service quality standards while following policies and procedures.

Pay and Benefits

Perks:Health InsuranceDentalVision401kGym MembershipWellness StipendPaid Leave

Key Requirements

•3+ years of experience in a customer service role, preferably in a contact center or multi-channel environment.
•High school diploma minimum; Associates Degree or above highly desired.
•Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive.
•Excellent verbal and written communication skills with strong organizational accuracy and attention to detail.
•Ability to provide exceptional customer service, troubleshoot T3 Platform issues, and reason professionally with difficult or upset customers.

Experience:3+ yearsCustomer serviceContact center

Education:Associate's

Skills:Customer serviceCommunicationOrganizational skillsActive listeningProblem-solving

Languages:English

Tech Stack:G-SuiteGmailGoogle DocsGoogle SheetsGoogle DriveT3 PlatformTelephoneChatEmail

Company Brief

EquipmentShare

Industry: Construction Tech

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Columbia, United States

Founded: 2015

Website LinkedIn