Senior Technical Support Engineer

BAE Systems
United Kingdom
Workplace: OnsiteFull timeGBP 59,491+Function: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Mentorship"]

Lead technical requirements and manage acceptance criteria and activities across the product lifecycle for a defence aerospace support programme. Run customer liaison sessions, own programme Green Star Reviews, and develop requirements and an Entry into Service concept and plan. Create customer implementation plans covering infrastructure, people, and processes, and coordinate G&TP capability management and ETMS input while interfacing with key partners and travelling to customer sites.

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BAE Systems
BAE Systems
12 hours ago

Senior Technical Support Engineer

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead technical requirements and manage acceptance criteria and activities across the product lifecycle for a defence aerospace support programme. Run customer liaison sessions, own programme Green Star Reviews, and develop requirements and an Entry into Service concept and plan. Create customer implementation plans covering infrastructure, people, and processes, and coordinate G&TP capability management and ETMS input while interfacing with key partners and travelling to customer sites.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage, run, and deliver regular customer liaison sessions
  • •Deliver and own programme related Green Star Reviews in line with ASEL (Air Systems Engineering Lifecycle)
  • •Manage requirements for Next Generation ESS using Air Requirements Management approaches
  • •Develop a robust, cross-stakeholder agreed Entry into Service concept and plan and create customer implementation plans
  • •Manage G&TP Capability Management and ETMS input, interface with Eurofighter GmbH and NETMA, and travel to customer base sites

Pay and Benefits

Salary: GBP 59,491
Perks:PensionEquityHealth Insurance

Key Requirements

  • •Supportability or through-life support experience working on military or civil aircrafts
  • •Robust and demonstratable systems engineering knowledge
  • •In-depth knowledge of customer operations
  • •Ability to manage technical requirements and define well-formed acceptance criteria and activities
  • •Strong communication, problem-solving, and mentorship skills to support peers and deliver quality outcomes
Skills:CommunicationProblem-solvingMentorship

Eligibility

Security Clearance:Baseline Personnel Security Standard

Company Brief

BAE Systems
Multinational defence, security and aerospace company designing, manufacturing and supporting military and civilian systems including naval ships, submarines, aircraft, cyber solutions and electronic systems for governments and commercial customers.
Industry: Defense Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1999
WebsiteLinkedIn