Product Support Advisor (Perth, WA, AU, 6000)

Epiroc
Perth
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Safety focus","Problem-solving","Analytical skills","Planning","Communication"]

Provide on-site technical product support for underground mining customers, ensuring SHEQ compliance and high machine availability. Assist customers with diagnostics and expert guidance on removal, repair, installation, and maintenance planning. Monitor repair/maintenance trends, process warranty claims, and deliver technical mentoring, support, and training. Participate in continuous improvement and build long-term customer relationships while working an 8/6 day shift roster with FIFO from Perth.

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Epiroc
Epiroc
19 hours ago

Product Support Advisor (Perth, WA, AU, 6000)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Provide on-site technical product support for underground mining customers, ensuring SHEQ compliance and high machine availability. Assist customers with diagnostics and expert guidance on removal, repair, installation, and maintenance planning. Monitor repair/maintenance trends, process warranty claims, and deliver technical mentoring, support, and training. Participate in continuous improvement and build long-term customer relationships while working an 8/6 day shift roster with FIFO from Perth.
Location: Perth
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Comply with Epiroc and client SHEQ requirements, policies, and procedures.
  • •Assist customers with diagnostics and provide expert advice on removal, repair, and installation procedures.
  • •Monitor repair and maintenance events, analyze trends, and recommend strategies to maximize machine availability and utilization.
  • •Process warranty claims in line with company guidelines.
  • •Provide technical mentoring, support, and training; help customers develop preventative maintenance plans and participate in continuous improvement.

Pay and Benefits

Perks:SuperannuationAnnual BonusIncome Protection

Key Requirements

  • •A relevant Australian (or recognized) Trade Qualification.
  • •Customer-facing field expertise with Epiroc surface ground products.
  • •Sound knowledge of hydraulic, pneumatic, and electrical schematics.
  • •Extensive experience maintaining surface heavy mobile mining equipment, including hydraulic and low-voltage electrical repairs.
  • •A strong safety focus and excellent communication and relationship-building skills.
Skills:Safety focusProblem-solvingAnalytical skillsPlanningCommunication
Tech Stack:Hydraulic schematicsPneumatic schematicsElectrical schematics

Company Brief

Epiroc
Designs, manufactures and services equipment, tools and solutions for mining and infrastructure industries, including rock drilling rigs, excavation tools, and aftermarket services to improve productivity and sustainability.
Industry: Mining & Metals
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stockholm, Sweden
Founded: 2018
WebsiteLinkedIn