Customer Success Manager - BytePlus - Hong Kong

ByteDance
China
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Stakeholder management","Technical issue escalation","Customer satisfaction","Project management","Thought leadership"]

Own post-sales success for BytePlus’s most valued enterprise customers in APAC as the primary technical point of contact. Build long-term stakeholder relationships, handle technical issue escalations, and recommend solutions as customer needs evolve. Lead migration, deployment, and expansion planning and track cloud migration progress with regular updates. Stay current on cloud, AI, and ML trends and help develop best practices and technical documentation.

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FursaFursa
ByteDance
ByteDance
1 month ago

Customer Success Manager - BytePlus - Hong Kong

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Source: Company careers pageValidated by: Fursa AI
Last checked: 31 days agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own post-sales success for BytePlus’s most valued enterprise customers in APAC as the primary technical point of contact. Build long-term stakeholder relationships, handle technical issue escalations, and recommend solutions as customer needs evolve. Lead migration, deployment, and expansion planning and track cloud migration progress with regular updates. Stay current on cloud, AI, and ML trends and help develop best practices and technical documentation.
Location: China
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain strong, long-term relationships with key stakeholders and act as the primary point of contact for technical issues and escalations.
  • •Provide technical guidance during the post-sales phase in APAC and summarize product application best practices from real customer use cases.
  • •Collaborate with customers to plan and execute migration, deployment, and expansion projects.
  • •Monitor project progress (e.g., cloud migration) and provide regular updates and technical support to stakeholders.
  • •Stay current with cloud, AI, and ML technologies and industry trends; contribute to best practices, industry insights articles, and technical documentation.

Key Requirements

  • •At least 5 years of experience as a Technical Account Manager, Cloud Solution Architect, Customer Success Manager, or Technical Project Manager.
  • •Experience with Cloud or AI products from major cloud providers in APAC.
  • •Experience working with DNBs, ISVs, and SIs across verticals including E-commerce, Media, Entertainment, Gaming, and Education.
  • •Ability to serve as the primary technical point of contact for enterprise customers during the post-sales phase.
  • •Experience managing technical issue escalations and customer needs using solution recommendations.
Experience:5+ yearsEnterprise customersCloudAIAPAC
Skills:Stakeholder managementTechnical issue escalationCustomer satisfactionProject managementThought leadership
Tech Stack:CloudAIML

Company Brief

ByteDance
Develops consumer internet and content platforms, including TikTok and other apps for short-form video, news, and entertainment. It also builds advertising, commerce, and creator tools that connect audiences, brands, and publishers across global markets.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Beijing, China
Founded: 2012
WebsiteLinkedIn