NTT

4 weeks ago

IT Support Specialist- with Japanese and English

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Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Provide on-site technical support to clients in Yokohama, covering troubleshooting across a range of IT issues and resolving complex problems with guidance when needed. Lead installations of multiple solutions, address escalated technical issues, and independently adjust solutions based on client needs. Manage projects with supervisor oversight, prepare documentation to track status, and provide technical feedback to improve service delivery. May coach team members and respond to after-hours calls.

Location: Yokohama

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide on-site technical support to clients and perform the full scope of IT support responsibilities.
•Troubleshoot and resolve complex technical issues, escalating when appropriate.
•Lead installations of multiple solutions and manage delivery/installation activities independently.
•Manage escalated client situations while maintaining positive client relationships.
•Prepare documentation to record and track project status and provide technical feedback to improve service delivery.

Travel: High travel

Key Requirements

•Typically requires 5-7 years of relevant experience.
•Excellent Japanese communication skills (spoken, reading, and written).
•Proficiency in English (spoken, reading, and written) is preferred.
•Strong technical and product knowledge with experience troubleshooting complex issues.
•Strong verbal and written communication skills and the ability to articulate internal service processes to clients.

Experience:5-7 years

Skills:CommunicationNegotiationClient relationship-buildingProblem-solvingTechnical troubleshooting

Languages:JapaneseEnglish

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT