NTT

3 months ago

Helpdesk Associate - ITIL

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Provide IT Service Desk support to end-users in Coimbatore, including guidance and training for IT devices, applications, and processes. Log, update, and escalate support issues, support IT onboarding activities, and collaborate with internal IT teams on testing, integration, and maintenance. Help identify and implement process and technology improvements while learning additional IT business areas, including in a 24/7 rotational shift environment.

Location: Coimbatore

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide exceptional IT Service Desk support, guidance, and training to end-users for IT devices, applications, and processes.
•Record, update, and escalate support issues promptly to the next level.
•Support IT onboarding activities for end-users.
•Collaborate with internal IT teams on system testing, integration, and maintenance.
•Discover and help implement process and technology improvements, and learn additional IT business areas.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills.
•Strong troubleshooting skills, including bug finding and resolution.
•Comfortable working with various stakeholders and working independently within a diverse global team.
•Knowledge of IT hardware/software troubleshooting (Win 10, macOS, iOS, Android, Google Suite, Microsoft environment).

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent work

Languages:English

Tech Stack:IT Service DeskWin 10MacOSIOSAndroidGoogle SuiteMicrosoft Environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT