Client Engagement Specialist, Trading Expert

Kraken
Canada, Peru, Colombia, Argentina, Portugal, Mexico, Chile
Workplace: RemoteFull timeFunction: Capital Markets, Trading & QuantSkills: ["Customer service","Problem-solving","Fast learning","Adaptability"]

Serve as the first point of contact for Kraken clients’ trading questions and technical issues across consumer, spot, margin, futures, and Kraken desktop/Crypto DW. Provide troubleshooting and clear explanations of fees, margin, and P/L, and test new trading features before release. Work with internal teams and support specialists (QA and training materials) while monitoring for potentially fraudulent or harmful trading activity. Fully remote, requiring English fluency and evening/weekend availability.

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Kraken
Kraken
4 days ago

Client Engagement Specialist, Trading Expert

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Last checked: 31 minutes agoStatus: Live

Job Summary

Serve as the first point of contact for Kraken clients’ trading questions and technical issues across consumer, spot, margin, futures, and Kraken desktop/Crypto DW. Provide troubleshooting and clear explanations of fees, margin, and P/L, and test new trading features before release. Work with internal teams and support specialists (QA and training materials) while monitoring for potentially fraudulent or harmful trading activity. Fully remote, requiring English fluency and evening/weekend availability.
Location: Canada, Peru, Colombia, Argentina, Portugal, Mexico, Chile
Workplace: Remote
Employment Type: Full time
Job Function: Capital Markets, Trading & Quant

Key Responsibilities

  • •Answer clients’ trading/futures/consumer/Kraken desktop/Crypto DW questions via text and live support channels (Zendesk/Email/possibly Telegram).
  • •Diagnose and resolve clients’ trading/futures/Kraken desktop/Crypto DW issues.
  • •Provide testing and feedback for new trading features prior to client release.
  • •Assist in the management of the Consumer/Trading/Futures/Kraken Desktop support team (QA for specialists and potential training material updates).
  • •Provide fee, margin, and P/L calculation breakdowns, and potentially help monitor for fraudulent actions or trade-out attacks.

Key Requirements

  • •Experience delivering excellent customer service in a customer service role (retail, hospitality, or a support center).
  • •Experience with trading platforms in digital assets or other assets, ideally having used Kraken products.
  • •Knowledge of trading and charting, including understanding leveraged trading (futures/margin).
  • •Good math skills and ability to explain fee, margin, and P/L concepts to clients.
  • •Fluent in English and available to work evenings and weekends.
Experience:CryptoDigital assets
Skills:Customer serviceProblem-solvingFast learningAdaptability
Languages:EnglishFrenchGermanSpanish
Tech Stack:ZendeskEmailTelegramGoogle SheetsGoogle ScriptAPI

Company Brief

Kraken
Kraken (Payward, Inc.) is a global cryptocurrency exchange and financial infrastructure provider offering spot and derivatives trading, staking, custody, tokenized assets and institutional services to retail and institutional clients.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2011
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