CSR / Teller - Little Village - Part Time

Fifth Third Bancorp
Chicago
Workplace: OnsitePart timeUSD 43,680 - 67,700 annuallyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Problem-solving","Communication","Confidentiality","Judgment"]

Provide excellent customer service in daily banking interactions, actively listening to customer needs, answering questions, and resolving issues while ensuring confidentiality and ethical conduct. Handle consumer and business customer problems, perform office operations and balancing records in line with policy, and follow retail procedures. During customer outreach, identify needs and refer customers to bankers and business partners using approved tools for tracking and consultative conversations.

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Fifth Third Bancorp
Fifth Third Bancorp
2 days ago

CSR / Teller - Little Village - Part Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide excellent customer service in daily banking interactions, actively listening to customer needs, answering questions, and resolving issues while ensuring confidentiality and ethical conduct. Handle consumer and business customer problems, perform office operations and balancing records in line with policy, and follow retail procedures. During customer outreach, identify needs and refer customers to bankers and business partners using approved tools for tracking and consultative conversations.
Location: Chicago
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver customer experience by listening to needs, asking questions, guiding customers to meet financial needs, and providing timely follow-up.
  • •Maintain confidentiality and follow the Bancorp Code of Business Conduct and related policies with ethical behavior.
  • •Perform daily office responsibilities and balancing records, addressing outages and maintaining efficient operations with the platform team.
  • •Handle consumer and business customer problems professionally and escalate more complex issues to the Lead Customer Service Representative or leadership as needed.
  • •Identify customer needs during outreach and make consultative referrals to bankers and business partners using appropriate tracking tools.

Pay and Benefits

Salary: USD 43,680 - 67,700 annually

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •Ability to interact comfortably and confidently with the public while adhering to dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling and ability to take initiative using sound judgment for problem resolution.
Education:High School
Skills:Customer serviceProblem-solvingCommunicationConfidentialityJudgment

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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