Patient Experience Officer (QA)

Lead and support the patient life cycle to improve profitability, patient satisfaction, and stakeholder experience. Manage day-to-day patient and partner operations, coordinate Guest Relations services, and handle real-time service recovery by connecting directly with patients and families. Develop and measure patient perception of healthcare services, coordinate internal teams for seamless service, and support bereavement and patient-centered care competency, including customer relationship management to foster loyalty.