Technical Consumer Experience Center Specialist - Sennheiser (Greater London, United Kingdom)

Sonova
United Kingdom
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Technical troubleshooting","Problem-solving","Communication","Attention to detail","Collaboration","Root cause analysis","Customer advocacy"]

Support consumers of premium Sennheiser audio products across their full journey—from selection and purchase through troubleshooting, service, repairs, and warranty resolutions. You’ll handle complex escalations, take ownership through ticketing/CRM to resolution, and perform root-cause analysis to improve processes and consumer experience. Collaborate with Product Management, Logistics, Repair Services, E-Commerce, Finance, and Supply Chain while delivering clear, expert technical guidance in English (French a plus).

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sonova
Sonova
54 minutes ago

Technical Consumer Experience Center Specialist - Sennheiser (Greater London, United Kingdom)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 54 minutes agoStatus: Live

Job Summary

Support consumers of premium Sennheiser audio products across their full journey—from selection and purchase through troubleshooting, service, repairs, and warranty resolutions. You’ll handle complex escalations, take ownership through ticketing/CRM to resolution, and perform root-cause analysis to improve processes and consumer experience. Collaborate with Product Management, Logistics, Repair Services, E-Commerce, Finance, and Supply Chain while delivering clear, expert technical guidance in English (French a plus).
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide expert technical support to consumers and troubleshoot technical issues.
  • •Support every stage of the consumer journey, including technical support, service, repairs, and warranty resolution.
  • •Handle complex and escalated inquiries, taking ownership from first contact through resolution.
  • •Perform root cause analysis and identify opportunities to improve processes and consumer experience.
  • •Collaborate with Product Management, Logistics, Repair Services, E-Commerce, Finance, and Supply Chain teams.

Key Requirements

  • •Experience in technical support, customer service, consumer experience, or a similar consumer-facing role, ideally in consumer electronics or technology products.
  • •Strong technical troubleshooting and problem-solving skills to diagnose and resolve complex issues.
  • •Excellent written and verbal communication skills to explain technical concepts clearly to consumers.
  • •Strong attention to detail and the ability to accurately assess and manage consumer cases.
  • •Experience taking ownership of consumer cases using ticketing or CRM systems from initial contact through to resolution.
Experience:Consumer electronicsTechnology productsAudio products
Skills:Technical troubleshootingProblem-solvingCommunicationAttention to detailCollaborationRoot cause analysisCustomer advocacy
Languages:EnglishFrench
Tech Stack:CRMTicketing

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website