Account Manager - Strategic Sales

Browserstack
Mumbai
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5-8 yearsEducation: bachelorsSkills: ["Customer centricity","Empathy","Self-directed","Cross-functional collaboration"]

Own a strategic portfolio of executive-level B2B SaaS accounts, driving retention and expansion through renewals, upsell, and cross-sell across multi-product offerings. Engage technical leaders and economic buyers to uncover expansion opportunities using usage and customer insights. Partner cross-functionally to mitigate renewal risks, maintain Salesforce hygiene for forecasting, and build long-term customer relationships through regular meetings and onsite visits. Reports to the Sales Manager.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Browserstack
Browserstack
1 day ago

Account Manager - Strategic Sales

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own a strategic portfolio of executive-level B2B SaaS accounts, driving retention and expansion through renewals, upsell, and cross-sell across multi-product offerings. Engage technical leaders and economic buyers to uncover expansion opportunities using usage and customer insights. Partner cross-functionally to mitigate renewal risks, maintain Salesforce hygiene for forecasting, and build long-term customer relationships through regular meetings and onsite visits. Reports to the Sales Manager.
Location: Mumbai
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a portfolio of strategic customers for long-term revenue growth and retention.
  • •Execute upsell, cross-sell, and renewal mechanics across multi-product SaaS portfolios.
  • •Use usage data, customer maturity, org structure, and business goals to identify expansion levers.
  • •Engage engineering leaders, technical stakeholders, and economic buyers to grow strategic accounts and partnerships.
  • •Ensure predictable renewals by reinforcing value/ROI, identifying risks, and coordinating with internal teams.
Travel: Medium travel

Pay and Benefits

Perks:Health InsurancePaid LeaveRemote WorkHome Office

Key Requirements

  • •5-8 years of B2B SaaS experience, including 2-3 years in a farming/account-management focused role.
  • •Proven success exceeding expansion, renewal, and net revenue retention targets.
  • •Recent experience aligned to account management, farming, expansion, upsell, or cross-sell.
  • •Comfort selling to technical audiences and executive-level stakeholders in SaaS models.
  • •Bachelor’s degree required; engineering/technology background preferred.
Experience:5-8 yearsB2B SaaSEnterprise technologyInternational sales
Education:Bachelor's
Skills:Customer centricityEmpathySelf-directedCross-functional collaboration
Tech Stack:Salesforce

Company Brief

Browserstack
Provides a cloud-based web and mobile testing platform that enables developers and QA teams to test websites and apps across real browsers, devices, and operating systems for automated and manual testing workflows.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Mumbai, India
Founded: 2011
WebsiteLinkedIn