Director, Customer Success (SUMMIT)

UiPath
Austin, New York, Pennsylvania, Illinois, Texas
Workplace: RemoteFull timeUSD 175,000 - 220,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Leadership","Mentorship","Coaching","Interpersonal communication","Strategic partnership","Accountability","Data-driven decision making"]

Lead and scale customer success operations, owning portfolio performance across renewals, expansion, adoption, and customer health. Drive proactive, end-to-end risk reduction and apply data-driven rigor through forecasting and path-to-plan analysis. Partner strategically with Sales, Product, and GTM on deal construction and customer success strategy alignment. Build high-performing teams, establish operational standards, and model an extreme-ownership culture for measurable outcomes with strategic customers.

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FursaFursa
UiPath
UiPath
1 day ago

Director, Customer Success (SUMMIT)

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Job Summary

Lead and scale customer success operations, owning portfolio performance across renewals, expansion, adoption, and customer health. Drive proactive, end-to-end risk reduction and apply data-driven rigor through forecasting and path-to-plan analysis. Partner strategically with Sales, Product, and GTM on deal construction and customer success strategy alignment. Build high-performing teams, establish operational standards, and model an extreme-ownership culture for measurable outcomes with strategic customers.
Location: Austin, New York, Pennsylvania, Illinois, Texas
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Director level

Key Responsibilities

  • •Own and drive portfolio-level performance metrics including renewals, expansion, adoption, and customer health.
  • •Proactively identify and reduce systematic risk across the customer lifecycle end-to-end.
  • •Use forecasting, probabilities, and path-to-plan analysis to maintain operational rigor and discipline.
  • •Serve as a strategic partner across Sales, Product, and Go-To-Market teams, collaborating on deal construction and commercial activity.
  • •Build and scale Customer Success teams, establish operational standards, and model an extreme ownership culture.

Pay and Benefits

Salary: USD 175,000 - 220,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Previous experience with formal people management and team leadership.
  • •Must be authorized to work in the US for this role.
  • •Proven track record in broad portfolio impact including renewals, saves, and adoption metrics.
  • •Experience with deal construction and commercial activity.
  • •Established cross-functional influence across Sales, Product, and GTM organizations.
Skills:LeadershipMentorshipCoachingInterpersonal communicationStrategic partnershipAccountabilityData-driven decision making

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

UiPath
Provides robotic process automation (RPA) software and AI-driven automation platform that enables organizations to design, deploy, and manage software robots to automate routine business processes across enterprise systems.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2005
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn