Service Manager

EquipmentShare
United States
Workplace: OnsiteFull timeUSD 75,000 - 105,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: high_schoolSkills: ["Interpersonal skills","Problem-solving","Customer service","Teamwork","Verbal communication","Written communication"]

Lead the maintenance and service team at a rental facility in Whittier, CA. You’ll manage heavy equipment work orders, track service intervals, diagnose issues using data-driven tools, schedule repairs, and ensure customer satisfaction. Partner with maintenance technicians to uphold quality and safety, respond to customer inquiries, and develop employees through training. Manage daily operations while leveraging EquipmentShare’s T3 platform to improve speed and service outcomes.

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EquipmentShare
EquipmentShare
3 days ago

Service Manager

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead the maintenance and service team at a rental facility in Whittier, CA. You’ll manage heavy equipment work orders, track service intervals, diagnose issues using data-driven tools, schedule repairs, and ensure customer satisfaction. Partner with maintenance technicians to uphold quality and safety, respond to customer inquiries, and develop employees through training. Manage daily operations while leveraging EquipmentShare’s T3 platform to improve speed and service outcomes.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead a team of heavy equipment maintenance technicians (mechanics) and coordinate/supervise quality performance.
  • •Use technology to create, assign, and monitor work orders; track machine service intervals; order parts; and diagnose issues using data across makes and models.
  • •Schedule repairs for customer and company-owned rental equipment.
  • •Maintain and nurture customer relationships to ensure customer satisfaction and keep customers informed of additional ways EquipmentShare can help.
  • •Train and develop employees, maintain a safe work environment, and respond promptly to customer inquiries, requests, complaints, or communications.

Pay and Benefits

Salary: USD 75,000 - 105,000 annually
Perks:Health InsuranceDentalVision401kCompany TruckPaid LeavePaid HolidaysGym MembershipTool ReimbursementVolunteer Time

Key Requirements

  • •Ideally 3 years of maintenance and service experience in the rental industry or a related construction field.
  • •Experience in field service, maintenance and repair preferred, including experience leading maintenance teams.
  • •Strong interpersonal, problem-solving, and communication skills with a customer service focus.
  • •Adaptable to a fast-paced, growing environment and able to quickly learn EquipmentShare products and services.
  • •High school diploma; trade school certificate preferred, with a valid driver’s license and acceptable driving record (must be at least 21 to operate the company vehicle).
Experience:3+ yearsConstructionRental industryField serviceMaintenance & repair
Education:High School
Skills:Interpersonal skillsProblem-solvingCustomer serviceTeamworkVerbal communicationWritten communication
Licenses:Valid driver's license
Languages:English
Tech Stack:T3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn