Customer Experience Banker - Chelsea, MI

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Sales","Relationship management","Communication","Presentation"]

Serve as a Financial Concierge for walk-in customers, helping them achieve financial goals through accurate transaction processing and exemplary service. Retain and grow consumer and business relationships by proactively identifying needs, recommending deposit and other banking products, and following up with new customers via an outbound/referral-driven process. Educate customers on consumer deposit offerings and refer them to other areas of the bank while complying with operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
11 hours ago

Customer Experience Banker - Chelsea, MI

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Serve as a Financial Concierge for walk-in customers, helping them achieve financial goals through accurate transaction processing and exemplary service. Retain and grow consumer and business relationships by proactively identifying needs, recommending deposit and other banking products, and following up with new customers via an outbound/referral-driven process. Educate customers on consumer deposit offerings and refer them to other areas of the bank while complying with operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues effectively.
  • •Process customer transactions accurately and efficiently and balance daily.
  • •Educate customers on consumer deposit products and recommend appropriate banking products and services.
  • •Identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up, outbound calling, and referrals.
  • •Adhere to operational, security, risk, and regulatory policies and procedures; refer customers to other bank areas to deepen relationships.

Key Requirements

  • •High School Diploma or GED with at least 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's Degree.
  • •1+ year in customer service in banking, financial services, or goal-driven retail sales.
  • •Cash handling skills.
  • •Comfort with technology such as mobile services and online banking services.
Experience:1+ yearsBankingFinancial servicesRetail sales
Education:High School
Skills:Customer serviceSalesRelationship managementCommunicationPresentation
Tech Stack:Mobile bankingOnline banking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn