Customer Relations Executive

Ebury
Copenhagen
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Problem-solving","Multitasking","Attention to detail","Commercial awareness"]

Serve as a point of contact for a portfolio of corporate clients, providing daily operational and trading assistance while ensuring they use Ebury as their main platform for international payments. Manage client enquiries across multiple platforms, resolve issues, and mediate with internal teams to drive timely solutions. Combine client-facing skills with commercial awareness and FX knowledge, including accuracy for live trade bookings and high-value payments.

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FursaFursa
Ebury
Ebury
1 day ago

Customer Relations Executive

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Serve as a point of contact for a portfolio of corporate clients, providing daily operational and trading assistance while ensuring they use Ebury as their main platform for international payments. Manage client enquiries across multiple platforms, resolve issues, and mediate with internal teams to drive timely solutions. Combine client-facing skills with commercial awareness and FX knowledge, including accuracy for live trade bookings and high-value payments.
Location: Copenhagen
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Act as a point of contact for a portfolio of around 200-300 corporate clients trading online through the platform.
  • •Provide daily operational and trading assistance, ensuring clients use Ebury as their main platform for trading and international payments.
  • •Resolve client enquiries and issues, handling multiple enquiries across several platforms and supporting clients proactively.
  • •Support revenue and growth by promoting the company offering and identifying new opportunities to grow existing key accounts.
  • •Handle live currency trade bookings and banking information accurately, including monitoring figures and high-value payments.

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •Strong interest in client servicing and delivering best-in-class service under a fast-paced, high-pressure environment.
  • •Fluency in Danish and a business level of English, with strong written and verbal communication skills.
  • •Confidence liaising and mediating between multiple internal departments to find solutions.
  • •Ability to handle a significant monthly workload with tight deadlines and resolve client issues as they arise.
  • •Experience preferred, with knowledge of FX/currency markets and confidence dealing with numbers (exchange rates, profit margins).
Experience:FX
Skills:CommunicationProblem-solvingMultitaskingAttention to detailCommercial awareness
Languages:DanishEnglish
Tech Stack:Microsoft Excel

Company Brief

Ebury
Provides international payments, FX, and treasury solutions for SMEs and mid-market companies, enabling cross-border transactions, multi-currency accounts, and financing services to support global trade and cash flow management.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: London, United Kingdom
Founded: 2009
WebsiteLinkedIn