Technical Support Engineer (Commercial Chiller Equipment)- Remote

Trane Technologies
United States
Workplace: RemoteFull timeUSD 97,406.66 - 135,834.99Function: Customer Support (Service Desk)Skills: ["Excellent written and verbal communication","Troubleshooting","Data-driven decision making","Teamwork","Problem solving"]

Provide remote technical service support for Trane Commercial Chiller equipment, guiding technicians through troubleshooting and ensuring safe, effective resolutions. You’ll troubleshoot chillers remotely, analyze service reports and collected data, and document work through Remedy and the Help Center. Act as a chiller subject matter expert, review product literature/training, support mission-critical customers, and contribute to root-cause analysis, quality audits, and quality improvement efforts.

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Trane Technologies
Trane Technologies
22 hours ago

Technical Support Engineer (Commercial Chiller Equipment)- Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide remote technical service support for Trane Commercial Chiller equipment, guiding technicians through troubleshooting and ensuring safe, effective resolutions. You’ll troubleshoot chillers remotely, analyze service reports and collected data, and document work through Remedy and the Help Center. Act as a chiller subject matter expert, review product literature/training, support mission-critical customers, and contribute to root-cause analysis, quality audits, and quality improvement efforts.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide remote technical service support for Trane Field Service agencies and troubleshoot chillers remotely.
  • •Assist technicians with troubleshooting by remotely guiding them and evaluating their skill level for safe resolution.
  • •Perform chiller service report creation and chiller data analysis; organize records to support data-driven decisions.
  • •Interact with other Trane functional areas, originate or review Help Center solutions, and serve as a chiller component/application subject matter expert.
  • •Support quality and reliability efforts including root cause analysis, defect resolution, quality audits, and field trend reporting to Quality.
Travel: Medium travel

Pay and Benefits

Salary: USD 97,406.66 - 135,834.99
Perks:Health Insurance401kPaid LeaveTuition Assistance

Key Requirements

  • •10+ years of experience servicing HVAC equipment and systems (preferred, not required).
  • •Ability to understand and apply temperature/pressure theories plus basic electrical, thermodynamics, and refrigeration concepts.
  • •Ability to troubleshoot complex refrigeration and electrical systems and guide technicians through the process.
  • •Operating knowledge of Microsoft Office and working proficiency with a handheld computer (smartphone, iPad).
  • •Ability to manage support cases within Remedy software.
Experience:HVAC
Skills:Excellent written and verbal communicationTroubleshootingData-driven decision makingTeamworkProblem solving
Tech Stack:Microsoft OfficeRemedyHelp CenterSmartphoneIPad

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn