Incident Manager

Zillow
Bengaluru
Workplace: OnsiteFull timeFunction: DevOps, Cloud & InfrastructureSkills: ["Communication","Prioritization","Judgment","Ownership","Collaboration"]

Own end-to-end execution of small to mid-scale production incidents, coordinating detection-to-resolution while ensuring clear, timely communication to technical and non-technical stakeholders. Facilitate incident calls and run incident management workflows, runbooks, and escalation paths. Support root cause analysis and continuous improvement by synthesizing data, documenting timelines and contributing factors, and driving follow-up actions to completion across Engineering, Product, and Support.

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FursaFursa
Zillow
Zillow
3 days ago

Incident Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own end-to-end execution of small to mid-scale production incidents, coordinating detection-to-resolution while ensuring clear, timely communication to technical and non-technical stakeholders. Facilitate incident calls and run incident management workflows, runbooks, and escalation paths. Support root cause analysis and continuous improvement by synthesizing data, documenting timelines and contributing factors, and driving follow-up actions to completion across Engineering, Product, and Support.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Mid level

Key Responsibilities

  • •Lead non-trivial production incidents from detection through mitigation and drive incidents to resolution using structured process and sound judgment.
  • •Facilitate incident calls, define ownership/priorities/next steps, and execute incident management workflows, runbooks, and escalation paths.
  • •Coordinate cross-functional teams (Engineering, Product, Support) for timely resolution with minimal customer impact.
  • •Deliver clear, concise updates to technical and non-technical stakeholders and proactively escalate risks or communication gaps.
  • •Support root cause analysis by gathering data, documenting contributing factors, and driving post-incident reporting and follow-up actions.

Key Requirements

  • •5+ years of experience in incident management, SRE, or technical operations (or 3 years with a Master’s degree, or equivalent work experience).
  • •Proven experience coordinating responses to production incidents or operational events.
  • •Exceptional written and verbal communication skills, able to tailor updates for diverse audiences.
  • •Demonstrated sound judgment and prioritization in high-pressure or ambiguous situations.
  • •Familiarity with structured incident management processes (triage, escalation, post-incident review) and RCA practices.
Experience:Incident managementSRETechnical operationsDistributed systemsCloud infrastructure
Skills:CommunicationPrioritizationJudgmentOwnershipCollaboration
Tech Stack:RootlyPagerDutyServiceNowRunbooks

Company Brief

Zillow
Operates an online real estate marketplace providing listings, valuation estimates, rentals, and agent tools. Connects buyers, sellers, renters, and real estate professionals with data-driven search, home Zestimate valuations, and advertising services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Seattle, United States
Founded: 2006
WebsiteLinkedIn