Tarlac: Hiring Consultant - Customer Service

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Multitasking","Customer service","Verbal communication","Written communication"]

Assist customers via inbound calls, providing exceptional service and handling product inquiries, payments, and general account maintenance. May involve up-selling and using CRM tools; part of a customer service team in a telecommunications environment. Opportunity to contribute to a high-volume contact center and develop skills in Associate-Customer Experience workflows.

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FursaFursa
Sutherland
Sutherland
2 years ago

Tarlac: Hiring Consultant - Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Assist customers via inbound calls, providing exceptional service and handling product inquiries, payments, and general account maintenance. May involve up-selling and using CRM tools; part of a customer service team in a telecommunications environment. Opportunity to contribute to a high-volume contact center and develop skills in Associate-Customer Experience workflows.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Be the Point of Contact for inbound calls and provide exceptional customer service to consumers
  • •Respond to inquiries about products and services, processing payments, or performing general account maintenance
  • •Up-selling customers to new products or services may be encouraged
  • •Use multiple applications and CRM tools to support high-volume interactions
  • •Collaborate with team members to ensure consistent customer experience

Key Requirements

  • •High school diploma or GED
  • •Demonstrated ability to perform at a high level to support a high volume of inbound calls
  • •Excellent verbal and written communication skills; proficient reading skills required
  • •Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
  • •Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
Experience:TelecommunicationsCustomer service
Education:High School
Skills:CommunicationMultitaskingCustomer serviceVerbal communicationWritten communication
Languages:English
Tech Stack:CRMMicrosoft OfficeOutlookWordExcel

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
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Glassdoor: 3.5
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