Customer Success Manager - SAP Academy for Customer Success - Auckland (Hybrid) (Auckland, NZ, 1010)

SAP
Auckland
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Cooperative relationships","Strategic guidance","Issue resolution","Quick learning","Emotional intelligence"]

Guide customers through their business journey with SAP cloud solutions by improving satisfaction, retention, renewals, references, and upsells. As part of the SAP Academy for Customer Success, complete a 10-month learn-apply program with classroom and field phases, develop solution/industry expertise, oversee customer milestones from signature through provisioning and implementation progress, and serve as the strategic point of contact supported by SAP resources.

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FursaFursa
SAP
SAP
2 hours ago

Customer Success Manager - SAP Academy for Customer Success - Auckland (Hybrid) (Auckland, NZ, 1010)

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Last checked: 2 hours agoStatus: Live

Job Summary

Guide customers through their business journey with SAP cloud solutions by improving satisfaction, retention, renewals, references, and upsells. As part of the SAP Academy for Customer Success, complete a 10-month learn-apply program with classroom and field phases, develop solution/industry expertise, oversee customer milestones from signature through provisioning and implementation progress, and serve as the strategic point of contact supported by SAP resources.
Location: Auckland
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Graduate level

Key Responsibilities

  • •Complete a 10-month learn-apply program with classroom and field phases to build capability for the CSM role.
  • •Serve as the strategic point of contact for customers within an assigned solution portfolio.
  • •Increase customer satisfaction, retention, renewals, references, and upsells for SAP Cloud products.
  • •Oversee key customer milestones from deal signature through system provisioning, monitoring implementation progress, and business case achievement.
  • •Develop solution portfolio skills to drive value realization and manage retention in partnership with SAP resources.
Travel: High travel

Key Requirements

  • •2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
  • •Ability to deliver strategic guidance and solutions that drive customer success and long-term value, including resolving issues and managing escalations.
  • •Cooperative approach to internal and external working relationships.
  • •Quick learning and adaptability to changing environments to deliver results.
  • •Understanding of AI fundamentals, uses, and ethics to identify problems solvable with AI.
Experience:Cloud productsConsultingAccount managementDigital transformationERPArtificial intelligence
Skills:Cooperative relationshipsStrategic guidanceIssue resolutionQuick learningEmotional intelligence
Languages:English
Tech Stack:SAP cloud solutionsS/4HANASAP Finance & Spend Management (F&S)Finance & Quote to Cash (Q2C)SAP Customer Experience (CX)AI

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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