Customer Service Advisor - deutschsprachig

iwoca
Berlin, Germany
Workplace: OnsiteFull timeEUR 30,000 - 38,000 annuallyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Customer service","Teamwork","Organization","Problem-solving"]

Customer Service Advisor handles first-contact inquiries from new and existing customers via phone, email, and webchat, guiding them through product usage, application processes, and credit documentation while coordinating with internal teams to ensure responsive service and feedback-driven improvements.

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iwoca
iwoca
1 year ago

Customer Service Advisor - deutschsprachig

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 59 minutes agoStatus: Live

Job Summary

Customer Service Advisor handles first-contact inquiries from new and existing customers via phone, email, and webchat, guiding them through product usage, application processes, and credit documentation while coordinating with internal teams to ensure responsive service and feedback-driven improvements.
Location: Berlin, Germany
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Sorge für allgemeine Kundenzufriedenheit und bearbeite Anfragen effizient via Telefon, E-Mail oder Webchat
  • •Beantworte Fragen zu Produkten, dem Antragsprozess und iwoca und unterstütze Neu- und Bestandskund*innen
  • •Hilfe beim Ausfüllen von Anträgen und Bereitstellung notwendiger Dokumente für Kreditentscheidungen
  • •Kooperiere mit verschiedenen Teams innerhalb von iwoca, um bestmögliche Kundenausgebnisse zu erzielen
  • •Gib kontinuierlich Feedback zu Prozessen und leite Rückmeldungen von Kund*innen oder Wettbewerbern weiter

Pay and Benefits

Salary: EUR 30,000 - 38,000 annually
Equity and Bonus:Equity
Perks:Share OptionsPaid LeaveLearning BudgetTravel AllowanceGym Membership

Key Requirements

  • •Abgeschlossen kaufmännische Ausbildung oder betriebswirtschaftliches Studium
  • •Relevante Berufserfahrung im Kundenservice, idealerweise im Bankenumfeld oder Fintech
  • •Ausgezeichnete Deutschkenntnisse, gute Englischkenntnisse für internationale Meetings
  • •Hohes Maß an Motivation, Organisationstalent und Teamfähigkeit
  • •Hands-on-Mentalität und selbstständige, zuverlässige Arbeitsweise
Experience:FintechBanking
Education:Bachelor's
Skills:CommunicationCustomer serviceTeamworkOrganizationProblem-solving
Languages:GermanEnglish

Company Brief

iwoca
iwoca provides fast, tech-driven credit and working capital solutions for small and medium-sized enterprises in the UK and Germany, using automated underwriting and partner integrations to deliver loans, invoice finance and payment products.
Industry: Lending
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2011
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