Customer Engagement Functional Consultant

Avanade
Stockholm
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Stakeholder management","Communication","Problem-solving","Workshops","Customer-facing collaboration"]

Design, implement, and optimize Microsoft Dynamics 365 Customer Engagement solutions with a focus on Sales, Customer Service, Marketing, and Field Service. Partner closely with customers to translate business needs into functional requirements, run workshops and stakeholder sessions, and configure D365 CE using Power Platform (Power Automate, Power Apps, Power BI). Support testing, training, and post-go-live issue resolution, while guiding best practices and exploring Copilot/AI opportunities.

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Avanade
Avanade
11 hours ago

Customer Engagement Functional Consultant

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Last checked: 11 hours agoStatus: Live

Job Summary

Design, implement, and optimize Microsoft Dynamics 365 Customer Engagement solutions with a focus on Sales, Customer Service, Marketing, and Field Service. Partner closely with customers to translate business needs into functional requirements, run workshops and stakeholder sessions, and configure D365 CE using Power Platform (Power Automate, Power Apps, Power BI). Support testing, training, and post-go-live issue resolution, while guiding best practices and exploring Copilot/AI opportunities.
Location: Stockholm
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Collaborate with customers to understand business needs and translate them into functional requirements.
  • •Design and implement D365 CE solutions across Sales, Customer Service, Marketing, and Field Service modules.
  • •Lead workshops, requirements-gathering sessions, and stakeholder dialogues to define solution roadmaps.
  • •Configure, customize, and enhance D365 CE using Power Platform (Power Automate, Power Apps, Power BI) and related capabilities.
  • •Provide testing, user training, post-implementation support, and troubleshoot issues while advising on best practices and solution architecture.

Key Requirements

  • •Documented experience as a Functional Consultant in Dynamics 365 CE (in a consulting role or other customer-facing role).
  • •Strong knowledge of Microsoft Dynamics 365 CE, including Sales, Customer Service, Marketing, and Field Service.
  • •Experience with Power Platform (Power Apps, Power Automate, Power BI) is an advantage.
  • •Ability to translate business requirements into technical/functional solutions and configure/extend D365 CE (workflows, business rules, forms, views).
  • •Good knowledge of CRM best practices and industry trends, with experience in data migration, integrations, and reporting tools (Copilot knowledge is a plus).
Experience:Microsoft Dynamics 365CRMConsulting
Skills:Stakeholder managementCommunicationProblem-solvingWorkshopsCustomer-facing collaboration
Certifications:Microsoft certifications
Tech Stack:Microsoft Dynamics 365Dynamics 365 Customer Engagement (CE)SalesCustomer ServiceMarketingField ServicePower PlatformPower AutomatePower AppsPower BICopilotWorkflowsBusiness rulesFormsViewsData migrationIntegrationsReporting

Company Brief

Avanade
Global digital innovation and IT services company delivering Microsoft-based cloud, digital and application services. Partners with enterprises to design, build and run business solutions across cloud, data, AI, modern workplace and industry-specific transformations.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Seattle, United States
Founded: 2000
Glassdoor
Glassdoor: 3.9
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