Help Desk Technician – TS / SCI Required (Night-Shift) - Temporary

Akima
United States
Workplace: OnsiteTemporaryUSD 34.46 - 39.27 hourlyFunction: Field Service, Maintenance & Skilled TradesExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Proactive approach","Customer support","Technical troubleshooting"]

Provide Tier 1 help desk support as part of the C4 command operations team, troubleshooting ADP hardware, software, and networking issues for senior HQ personnel and visitors. Operate as the primary customer service desk contact during night shift hours, manage communications and secure/non-secure information flows, and run service desk processes using ITIL practices. Support DoD standards, including Local Registration Authority duties, and deliver monthly status reporting to the COR-appointed team.

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FursaFursa
Akima
Akima
9 hours ago

Help Desk Technician – TS / SCI Required (Night-Shift) - Temporary

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide Tier 1 help desk support as part of the C4 command operations team, troubleshooting ADP hardware, software, and networking issues for senior HQ personnel and visitors. Operate as the primary customer service desk contact during night shift hours, manage communications and secure/non-secure information flows, and run service desk processes using ITIL practices. Support DoD standards, including Local Registration Authority duties, and deliver monthly status reporting to the COR-appointed team.
Location: United States
Workplace: Onsite
Employment Type: Temporary · 6 months
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Serve as the initial point of contact at the service desk, handling ADP hardware, software, and networking issues.
  • •Facilitate secure and non-secure communications and manage communications for key personnel across the area of responsibility.
  • •Supervise installation of information systems and act as a liaison with external organizations including the Navy/Marine Corps intranet and DISA NOC.
  • •Manage service desk tooling using ITIL frameworks (incident, service requests, problem, access, and event management).
  • •Support Local Registration Authority duties and provide monthly status reports to the COR-appointed Technical Assistant.

Pay and Benefits

Salary: USD 34.46 - 39.27 hourly
Perks:Health InsuranceDentalVisionLife Insurance401kPaid Leave

Key Requirements

  • •TS clearance required, with the ability to obtain SCI.
  • •Minimum high school diploma/GED.
  • •CompTIA Security+ certification.
  • •2+ years of service desk/help desk support with basic troubleshooting across hardware, software, and network topologies.
  • •Basic system administration skills, including Active Directory.
Experience:2+ years
Education:High School in IT, Cybersecurity, Data Science, Information Systems, or Computer Science (desired)ABET accredited or CAE designated institution (desired)
Skills:CommunicationProblem-solvingProactive approachCustomer supportTechnical troubleshooting
Certifications:CompTIA Security+
Languages:En-us
Tech Stack:ITILMicrosoft OfficeWordPowerPointExcelOutlookActive DirectoryADP

Eligibility

Security Clearance:TS/SCI

Company Brief

Akima
Provides government and commercial clients with mission-critical services including operations & maintenance, logistics, IT, engineering, cybersecurity, and staffing solutions across defense, federal, and infrastructure markets.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Herndon, United States
Founded: 1996
Website