Gestionnaire principal, Service à la Clientèle – Centre d’Excellence pour la Mise-en-Service des nouveaux programmes moteurs

Lead a team in the Entry-into-Service (EIS) Center of Excellence, ensuring organizational readiness for new engine programs. Oversee EIS governance and coordination across customer service disciplines, manage EIS budgets and business cases, define and maintain the EIS knowledge base, and drive risk management and systemic issue resolution. Partner across engineering, marketing, business development, and operations, while reporting regularly to senior leadership and engaging directly with customers, suppliers, and partners.