Account Manager

Rillet
San Francisco, New York
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Communication","Relationship-building","Negotiation","Cross-functional collaboration","Attention to detail"]

Founding Account Manager at Rillet responsible for defining operational excellence in account management by developing retention strategies, owning renewals and expansions, and shaping frameworks that scale with the company. Collaborates with Head of Customer Success and executives, supports cross-functional alignment, and drives renewal forecasting, while reducing churn and surfacing customer insights to product and leadership.

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Rillet
Rillet
9 months ago

Account Manager

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Last checked: 22 hours agoStatus: Live

Job Summary

Founding Account Manager at Rillet responsible for defining operational excellence in account management by developing retention strategies, owning renewals and expansions, and shaping frameworks that scale with the company. Collaborates with Head of Customer Success and executives, supports cross-functional alignment, and drives renewal forecasting, while reducing churn and surfacing customer insights to product and leadership.
Location: San Francisco, New York
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Lead commercial conversations including renewals/expansions, contract structure, and value alignment.
  • •Build and operationalize renewal and upsell playbooks, including forecasting frameworks, account plans, customer review cadences, and internal processes.
  • •Identify strategic account management opportunities based on product usage, customer goals, and gaps surfaced by the account success management team.
  • •Partner with Accounting Success Managers to deliver seamless customer experiences and ensure all accounts are set up for renewal success.
  • •Conduct business reviews with strategic customers, highlighting Rillet’s value, insights, and roadmap

Pay and Benefits

Perks:Health InsuranceDental

Key Requirements

  • •3–5 years of experience in SaaS account management, ideally as an early hire at a growth-stage startup
  • •Demonstrated ability to own renewal cycles and run commercial negotiations
  • •Experience building or improving processes for renewals, forecasting, or expansion
  • •Familiarity with accounting, finance technology, or workflows supporting controllers/finance teams
  • •Strong commercial acumen: comfortable with pricing, value articulation, and business outcomes
Experience:3-5 yearsSaaSFinance technologyAccount management
Skills:CommunicationRelationship-buildingNegotiationCross-functional collaborationAttention to detail

Company Brief

Rillet
Rillet operates an online business delivering digital products and services through its website, focusing on web-based tools and solutions for businesses and individuals. The company appears to be a small, privately run digital services provider.
Industry: SaaS
Website