Enterprise Client Success Manager

Payoneer
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Relationship-building","Problem-solving","Team collaboration","Analytical thinking"]

Drive retention and revenue growth for Payoneer’s enterprise clients by owning end-to-end relationship management with C-suite stakeholders. You’ll craft strategic plans, coordinate across Sales, Legal, Finance, Marketing, and Product teams, analyze data for client reviews, and identify upsell opportunities while ensuring a superior client experience.

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FursaFursa
Payoneer
Payoneer
2 months ago

Enterprise Client Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Drive retention and revenue growth for Payoneer’s enterprise clients by owning end-to-end relationship management with C-suite stakeholders. You’ll craft strategic plans, coordinate across Sales, Legal, Finance, Marketing, and Product teams, analyze data for client reviews, and identify upsell opportunities while ensuring a superior client experience.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Deliver on company KPIs for managed accounts including retention and growth objectives.
  • •Develop and nurture relationships with key client stakeholders including C-Suite and senior management, understanding client strategies and decision-making processes.
  • •Maintain and grow revenue through strategic business planning, consultative selling, and upsell/cross-sell opportunities.
  • •Coordinate with internal teams to execute on revenue goals, including pricing and contract extensions.
  • •Conduct data-driven client reviews and collaborate with product, legal, finance, and operations to align on objectives.
Travel: Low travel

Key Requirements

  • •5+ years in a client-facing role in high growth technology firms, payments firm, fintech space or in a financial institution.
Experience:5+ yearsFintechPaymentsTechnology
Skills:CommunicationRelationship-buildingProblem-solvingTeam collaborationAnalytical thinking
Languages:English

Company Brief

Payoneer
Provides cross-border payments and financial services platform enabling businesses and professionals to send, receive, and manage international payments, multi-currency accounts, and working capital solutions to support global commerce.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2005
WebsiteLinkedIn