Spotify Non-Voice Support with French and English (Remote within Bulgaria) - Fixed Term Contract

Sutherland
Sofia
Workplace: RemoteContractFunction: Product ManagementSkills: ["Communication","Problem-solving"]

Provide non-voice email and chat support to Spotify users, answering how-to and FAQ questions and helping with account management and payment-related issues. Troubleshoot problems with patience and clear guidance. Work fully remotely in Bulgaria with fixed-term employment from 6 Nov to 23 Dec, supported by remote training and a structured digital onboarding process.

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FursaFursa
Sutherland
Sutherland
2 days ago

Spotify Non-Voice Support with French and English (Remote within Bulgaria) - Fixed Term Contract

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide non-voice email and chat support to Spotify users, answering how-to and FAQ questions and helping with account management and payment-related issues. Troubleshoot problems with patience and clear guidance. Work fully remotely in Bulgaria with fixed-term employment from 6 Nov to 23 Dec, supported by remote training and a structured digital onboarding process.
Location: Sofia
Workplace: Remote
Employment Type: Contract · Permanent
Job Function: Product Management

Key Responsibilities

  • •Provide email and chat support to platform users (no phone calls).
  • •Answer common how-to and FAQ-type questions.
  • •Assist with account management and payment-related issues.
  • •Guide users through troubleshooting steps with patience and clarity.
  • •Support a fixed-term contract from 6 November until 23 December.

Pay and Benefits

Perks:Remote WorkMeal AllowanceAnnual BonusLearning Budget

Key Requirements

  • •Fluency in French (C1) and English (C1).
  • •Valid EU work permit to work in Bulgaria.
  • •Availability for flexible shifts, including weekends.
  • •Previous customer service experience is a plus.
  • •Excellent communication and a positive, problem-solving attitude.
Skills:CommunicationProblem-solving
Languages:FrenchEnglish

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor