Manager : Professional Services

NTT
Bengaluru
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Client-facing communication","Leadership","Mentorship","Data analysis","Stakeholder management"]

Manage technical services delivery to ensure client IT infrastructure and systems stay operational. Lead a team of engineers and/or specialists to proactively identify and resolve technical incidents and problems, maintain service levels, and drive client satisfaction. Coordinate complex support across infrastructure, cloud, cybersecurity, networks, and data centers, planning and executing technology solutions while streamlining processes and managing capacity for SLAs.

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FursaFursa
NTT
NTT
1 week ago

Manager : Professional Services

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Last checked: 14 hours agoStatus: Live

Job Summary

Manage technical services delivery to ensure client IT infrastructure and systems stay operational. Lead a team of engineers and/or specialists to proactively identify and resolve technical incidents and problems, maintain service levels, and drive client satisfaction. Coordinate complex support across infrastructure, cloud, cybersecurity, networks, and data centers, planning and executing technology solutions while streamlining processes and managing capacity for SLAs.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Provide management leadership for technical services, ensuring proactive identification and resolution of incidents and problems to restore service.
  • •Ensure zero missed service level agreement conditions and achieve client satisfaction through planning, building, and supporting technology solutions.
  • •Manage and coordinate initiatives to solve client problems, including assisting with complaint handling and major incidents requiring intervention.
  • •Ensure assigned infrastructure at the client site is configured, installed, tested, and operational, supporting proactive incident management.
  • •Manage team efficiency and resource capacity to meet service level agreements, participate in client reviews, and provide business and technical consultation when required.

Key Requirements

  • •Advanced business and commercial orientation with an interest in technology.
  • •Advanced knowledge of technical services and IT service management (ITSM), including IT service management practices and concepts.
  • •Advanced understanding of IT domains including infrastructure, cloud services, cybersecurity, application management, networks, data center, and collaboration.
  • •Advanced experience operationally managing a technical team and dealing with clients while managing service levels.
  • •Advanced stakeholder engagement experience at all levels in the organization.
Education:Bachelor's
Skills:Client-facing communicationLeadershipMentorshipData analysisStakeholder management
Certifications:ITIL
Tech Stack:ITILITSMCloud servicesCybersecurityNetworksData centerApplication managementCollaboration

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn