Tier III Administrator

General Dynamics
United States
Workplace: HybridFull timeUSD 114,750 - 155,250 annuallyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: bachelorsSkills: ["Collaborative","Fast-paced","Customer-focused"]

Provide Tier III support for DISA Global Video Services (GVS), ensuring integration of video services into the Department of Defense. Troubleshoot and resolve incidents, handle Problem/Break-Fix during on-call needs, and work SLA-driven ticket queues. Support users via phone/email, maintain documentation and SOPs, review incident databases, and produce weekly/monthly operational metrics. This hybrid role supports Fort Meade, Maryland and Chantilly, VA with daily coverage hours.

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FursaFursa
General Dynamics
General Dynamics
6 days ago

Tier III Administrator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Provide Tier III support for DISA Global Video Services (GVS), ensuring integration of video services into the Department of Defense. Troubleshoot and resolve incidents, handle Problem/Break-Fix during on-call needs, and work SLA-driven ticket queues. Support users via phone/email, maintain documentation and SOPs, review incident databases, and produce weekly/monthly operational metrics. This hybrid role supports Fort Meade, Maryland and Chantilly, VA with daily coverage hours.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide Tier III technical support for GVS and Secure-Video Teleconferencing (S-VTC) related issues.
  • •Respond to incidents, determine required support level, and resolve within SLAs or escalate to appropriate queues.
  • •Collaborate with users to diagnose problems, investigate causes, and recommend solutions while coordinating with internal teams/vendors.
  • •Process tickets received from Tier II through resolution and escalate appropriate tickets to Tier IV.
  • •Develop and maintain SOP documentation and weekly/monthly operational metrics, including reviewing incident databases for efficient problem resolution.
Travel: Low travel

Pay and Benefits

Salary: USD 114,750 - 155,250 annually
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLearning Budget

Key Requirements

  • •Bachelor’s degree and at least 3 years of related experience.
  • •Minimum active Secret security clearance.
  • •CompTIA Security+ (or similar) for IAT Level II certification.
  • •Expertise in developing, maintaining, and contributing to technical/process documentation.
  • •Experience with M365 Teams and administering/troubleshooting systems deployed in DoD Cloud Environments (IL4/IL5/IL6) including MS Office 365, and classified/unclassified networks.
Experience:3+ years
Education:Bachelor's
Skills:CollaborativeFast-pacedCustomer-focused
Certifications:CompTIA Security+
Tech Stack:Microsoft 365 TeamsPexipMicrosoft Office 365DoD Cloud EnvironmentsIL4IL5IL6Classified networksUnclassified networksMicrosoft product groups

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Secret

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn