Program Manager (INDIA - HYDERABAD - BIRLASOFT OFFICE, IN)

Birlasoft
Hyderabad
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Experience: 8-12 yearsSkills: ["Stakeholder relationship management","Customer focus","Results orientation","Change management","Team management"]

Lead mission-critical production support and service delivery in a 24x7 environment, owning SLA adherence, incident/problem/change processes, and root-cause-driven prevention. Manage client and stakeholder relationships while coordinating cross-functional teams and vendors to improve reliability and performance. Apply Scrum and enterprise/biz architecture and drive programme, project, demand, and change-control activities, ensuring teams are trained, resourced, and service governance is consistently executed.

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FursaFursa
Birlasoft
Birlasoft
14 hours ago

Program Manager (INDIA - HYDERABAD - BIRLASOFT OFFICE, IN)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Lead mission-critical production support and service delivery in a 24x7 environment, owning SLA adherence, incident/problem/change processes, and root-cause-driven prevention. Manage client and stakeholder relationships while coordinating cross-functional teams and vendors to improve reliability and performance. Apply Scrum and enterprise/biz architecture and drive programme, project, demand, and change-control activities, ensuring teams are trained, resourced, and service governance is consistently executed.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Lead mission-critical production support engagements in a 24x7 support environment.
  • •Ensure SLA adherence, service governance, and operational excellence.
  • •Drive incident, problem, and change management processes effectively, including root cause analysis and preventive actions.
  • •Coordinate cross-functional teams, vendors, and stakeholders to maintain and improve application reliability and performance.
  • •Conduct service improvement initiatives and implement best practices across design, deployment, monitoring, and maintenance.

Key Requirements

  • •8-12 years of experience leading mission-critical production support/service delivery in a 24x7 environment.
  • •Mandatory Scrum (PL4) and enterprise/biz architecture (PL3) with strong change management (PL3) and Agile Safe (PL4) skills.
  • •Experience effectively handling incident, problem, and change management processes, including root cause analysis and preventive actions.
  • •Ability to manage stakeholder relationships and drive demand management, programme/project management, and estimation/scheduling activities.
  • •Knowledge of service governance, quality assurance practices, and leading team management and resource/training needs.
Experience:8-12 years
Skills:Stakeholder relationship managementCustomer focusResults orientationChange managementTeam management
Tech Stack:ScrumSoftware Configuration

Company Brief

Birlasoft
Birlasoft is a global IT services and digital solutions provider delivering consulting, enterprise applications, cloud, and infrastructure services to enterprises across industries, helping accelerate digital transformation and business modernization.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Noida, India
WebsiteLinkedIn