Principal Consultant - ServiceNow (m/w/d)

Devoteam
Hamburg
Workplace: HybridFull timeFunction: Consulting & AdvisoryExperience: 9+ yearsSkills: ["Leadership","Communication","Coaching","Quality assurance","Strategic thinking"]

Lead strategic ServiceNow architecture and act as a trusted advisor for enterprise customers. Translate business strategies into scalable, secure ServiceNow target architectures, roadmaps, and technical solutions while guiding international, multi-modular ServiceNow transformations from concept through continuous optimization. Own delivery quality via architecture principles, quality assurance, and best practices. Support pre-sales with solution design, demos, estimates, and RFP contributions, and mentor consultants to grow reusable standards and assets.

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Devoteam
Devoteam
2 days ago

Principal Consultant - ServiceNow (m/w/d)

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Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead strategic ServiceNow architecture and act as a trusted advisor for enterprise customers. Translate business strategies into scalable, secure ServiceNow target architectures, roadmaps, and technical solutions while guiding international, multi-modular ServiceNow transformations from concept through continuous optimization. Own delivery quality via architecture principles, quality assurance, and best practices. Support pre-sales with solution design, demos, estimates, and RFP contributions, and mentor consultants to grow reusable standards and assets.
Location: Hamburg
Workplace: Hybrid
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Sr. Manager level

Key Responsibilities

  • •Act as Lead Architect and strategic advisor, translating business strategies into scalable, secure, and sustainable ServiceNow target architectures, roadmaps, and technical solutions.
  • •Guide international customers through IT and enterprise service-process transformations and steer complex multi-modular ServiceNow initiatives from conception to continuous optimization.
  • •Serve as trusted technical and domain advisor for customers, facilitating workshops on requirements, processes, gap analyses, and solution architectures, communicating confidently up to C-level.
  • •Ensure delivery and quality by applying clear architecture principles, quality assurance, and best practices for sustainable project implementation.
  • •Support pre-sales through solution design, technical demos, effort estimates, architecture concepts, and contributions to RFPs and proposal processes.

Pay and Benefits

Perks:Hybrid WorkingLearning BudgetPaid Leave

Key Requirements

  • •At least 9 years of experience in consulting or IT services, including at least 5 years with a clear ServiceNow focus.
  • •Proven experience leading large, complex, multi-modular ServiceNow implementations.
  • •Deep expertise in the ServiceNow ecosystem plus platform architecture, design, data modeling, integrations, and technical delivery.
  • •ServiceNow Certified System Administrator certification and at least one Certified Implementation Specialist certification (e.g., CIS-ITSM or CIS-ITOM).
  • •Strong technical knowledge of JavaScript, Glide API, and web services such as REST or SOAP, and the ability to assess complex integration and platform requirements.
Experience:9+ yearsConsultingIT servicesEnterpriseServiceNow
Skills:LeadershipCommunicationCoachingQuality assuranceStrategic thinking
Certifications:ServiceNow Certified System AdministratorCertified Implementation SpecialistCIS-ITSMCIS-ITOM
Languages:GermanEnglish
Tech Stack:ServiceNowJavaScriptGlide APIRESTSOAPScrumKanbanAWSGoogle CloudMicrosoftSAP

Company Brief

Devoteam
Devoteam is an IT consulting firm specializing in digital transformation, cloud, cybersecurity, and data solutions for enterprise clients across Europe and the Middle East, combining technology partnerships with management consulting services.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1995
WebsiteLinkedIn