Relevance AI

1 day ago

Customer Success Manager - SF

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Own a portfolio of enterprise customers post-deployment as their trusted advocate, ensuring adoption, retention, and expansion of an agentic AI platform. Drive customer health and uncover high-impact new use cases through rigorous discovery and consultative conversations. Collaborate with Solutions Architects and Solutions Engineers to shape renewal and growth plans, communicate proactively with champions and the C-suite, and focus on measurable NRR/NDR outcomes.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own a portfolio of enterprise customer accounts post-implementation, maintaining relationships with day-to-day champions and executive sponsors.
•Drive customer health, adoption, retention, and expansion by identifying opportunities for new platform use cases.
•Partner with Solutions Architects, Account Executives, and Solutions Engineers to build renewal and growth plans.
•Maintain a strategic view of account risk and opportunity and focus efforts for greatest impact.
•Lead clear, professional customer communications and contribute to post-sales outcomes measured via NRR/NDR.

Pay and Benefits

Salary: USD 130,000 - 200,000

Equity and Bonus:Equity

Perks:Health InsuranceCommuter BenefitsUnlimited LeaveEsopParental Leave

Key Requirements

•3+ years of experience in customer success, account management, or a related post-sales role supporting B2B SaaS customers.
•Experience with enterprise/complex customers, including engaging VP-level and senior stakeholders.
•Strong relationship-building skills to establish trust and act as a credible advisor over time.
•Excellent discovery and consultative communication skills, including handling complex conversations.
•Strategic mindset to manage a portfolio of approximately 15-20 accounts and prioritize actions that drive retention and expansion.

Experience:3+ yearsB2B SaaSEnterpriseCustomer success

Skills:Relationship-buildingConsultative communicationDiscoveryStrategic mindsetCross-functional collaboration

Company Brief

Relevance AI

Provides a no-code platform to build and manage AI agents and agent teams for automating reasoning tasks, enabling businesses to create workflow automation, semantic search, and vector-based AI applications.

Industry: AI & Machine Learning

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: Surry Hills, Australia

Founded: 2020

Glassdoor: 4.4

Website LinkedIn Glassdoor

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Relevance AI

1 day ago

Customer Success Manager - SF

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own a portfolio of enterprise customer accounts post-implementation, maintaining relationships with day-to-day champions and executive sponsors.
•Drive customer health, adoption, retention, and expansion by identifying opportunities for new platform use cases.
•Partner with Solutions Architects, Account Executives, and Solutions Engineers to build renewal and growth plans.
•Maintain a strategic view of account risk and opportunity and focus efforts for greatest impact.
•Lead clear, professional customer communications and contribute to post-sales outcomes measured via NRR/NDR.

Pay and Benefits

Salary: USD 130,000 - 200,000

Equity and Bonus:Equity

Perks:Health InsuranceCommuter BenefitsUnlimited LeaveEsopParental Leave

Key Requirements

•3+ years of experience in customer success, account management, or a related post-sales role supporting B2B SaaS customers.
•Experience with enterprise/complex customers, including engaging VP-level and senior stakeholders.
•Strong relationship-building skills to establish trust and act as a credible advisor over time.
•Excellent discovery and consultative communication skills, including handling complex conversations.
•Strategic mindset to manage a portfolio of approximately 15-20 accounts and prioritize actions that drive retention and expansion.

Experience:3+ yearsB2B SaaSEnterpriseCustomer success

Skills:Relationship-buildingConsultative communicationDiscoveryStrategic mindsetCross-functional collaboration

Company Brief

Relevance AI

Industry: AI & Machine Learning

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: Surry Hills, Australia

Founded: 2020

Glassdoor: 4.4

Website LinkedIn Glassdoor