Bitpanda

1 week ago

Live chat Agent – Onsite Hiring Day | 24 July 2026

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Be the first point of contact for Bitpanda users via live chat and tickets, answering questions and resolving everyday issues with clear, friendly, and fast communication. You’ll work toward goals like quick response times and high customer satisfaction while staying up to date on products and features. The role is ideal for early-career candidates, with training and an assessment center held at the Vienna headquarters on 24 July 2026.

Location: Vienna

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Serve as the first point of contact for users via live chat and tickets, maintaining clear, friendly, and fast communication.
•Help customers resolve everyday issues to keep their Bitpanda experience smooth and stress-free.
•Share feedback and ideas with the team to improve user support and the customer journey.
•Work toward team goals for fast response times and high customer satisfaction while staying up to date on products and features.
•Follow a shift-based schedule, including evenings and weekends, planned in advance.

Pay and Benefits

Perks:Remote WorkPaid LeaveHealth InsuranceLearning BudgetEquityHome Office

Key Requirements

•Empathetic, friendly communication with the ability to stay calm, reliable, and positive when busy.
•Fluent English; knowledge of another EU language is an advantage.
•Curiosity about fintech, investing, or crypto, with willingness to learn (bonus if familiar with crypto wallets, DEXs, or trading).
•Detail-oriented and able to juggle multiple chats at once while delivering clear, high-quality answers.
•Comfort working in a fast-paced, international environment and collaborating as part of a team.

Experience:FintechInvestingCrypto

Skills:CommunicationEmpathyProblem-solvingAttention to detailTeamwork

Languages:English

Company Brief

Bitpanda

Bitpanda is a Vienna-based fintech platform that enables users to buy, sell and invest in cryptocurrencies, stocks, ETFs and other digital assets via a retail-friendly app and brokerage services.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: Vienna, Austria

Founded: 2014

Website LinkedIn

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Bitpanda

1 week ago

Live chat Agent – Onsite Hiring Day | 24 July 2026

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Vienna

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Serve as the first point of contact for users via live chat and tickets, maintaining clear, friendly, and fast communication.
•Help customers resolve everyday issues to keep their Bitpanda experience smooth and stress-free.
•Share feedback and ideas with the team to improve user support and the customer journey.
•Work toward team goals for fast response times and high customer satisfaction while staying up to date on products and features.
•Follow a shift-based schedule, including evenings and weekends, planned in advance.

Pay and Benefits

Perks:Remote WorkPaid LeaveHealth InsuranceLearning BudgetEquityHome Office

Key Requirements

•Empathetic, friendly communication with the ability to stay calm, reliable, and positive when busy.
•Fluent English; knowledge of another EU language is an advantage.
•Curiosity about fintech, investing, or crypto, with willingness to learn (bonus if familiar with crypto wallets, DEXs, or trading).
•Detail-oriented and able to juggle multiple chats at once while delivering clear, high-quality answers.
•Comfort working in a fast-paced, international environment and collaborating as part of a team.

Experience:FintechInvestingCrypto

Skills:CommunicationEmpathyProblem-solvingAttention to detailTeamwork

Languages:English

Company Brief

Bitpanda

Bitpanda is a Vienna-based fintech platform that enables users to buy, sell and invest in cryptocurrencies, stocks, ETFs and other digital assets via a retail-friendly app and brokerage services.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: Vienna, Austria

Founded: 2014

Website LinkedIn