Senior Officer-Social Care.Client Experience and Conduct-Customer Service

Mashreq
Karnataka
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Customer-centric mindset","Time management","Organizational skills","Proactive problem solving","Adaptability","Customer experience focus","Continuous learning"]

Handle customer inquiries across phone, email, and chat while providing timely, accurate, and personalized support. Use Social Care experience to identify customer pain points and propose innovative solutions that improve client experience. Collaborate with cross-functional teams to enhance the customer journey, document and escalate complex issues, and deliver feedback and insights for process improvements. Stay current on Social Care best practices while ensuring compliance and maintaining high conduct standards.

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FursaFursa
Mashreq
Mashreq
1 day ago

Senior Officer-Social Care.Client Experience and Conduct-Customer Service

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Handle customer inquiries across phone, email, and chat while providing timely, accurate, and personalized support. Use Social Care experience to identify customer pain points and propose innovative solutions that improve client experience. Collaborate with cross-functional teams to enhance the customer journey, document and escalate complex issues, and deliver feedback and insights for process improvements. Stay current on Social Care best practices while ensuring compliance and maintaining high conduct standards.
Location: Karnataka
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle customer inquiries through phone, email, chat, and other channels.
  • •Maintain high customer satisfaction through personalized and efficient support.
  • •Identify customer pain points using Social Care background and offer innovative solutions.
  • •Collaborate with cross-functional teams to improve overall customer journey and experience.
  • •Ensure compliance with company policies; document and escalate complex issues for resolution.

Key Requirements

  • •12 to 24 months of Social Care or customer service experience, preferably in a tech-related industry.
  • •Excellent verbal and written communication with the ability to adapt to customer needs.
  • •Strong problem-solving skills with a customer-centric mindset.
  • •Proficiency in customer service tools and platforms, with willingness to learn new technologies.
  • •Fluency in English is mandatory; proficiency in other languages is an advantage.
Experience:Customer serviceSocial CareTech-related industry
Skills:CommunicationProblem-solvingCustomer-centric mindsetTime managementOrganizational skillsProactive problem solvingAdaptabilityCustomer experience focusContinuous learning
Languages:English
Tech Stack:Customer service toolsCustomer service platforms

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor