Compass

3 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own day-to-day relationships for a portfolio of high-touch customers as they onboard to Compass, handling questions and issues via phone, email, and in-person meetings. Provide 1:1 support, strategic recommendations, and group training to drive adoption of Compass technology and services. Deliver marketing support by creating collateral from templates and partnering with marketing specialists, while collaborating with onboarding and other teams on ongoing initiatives.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Manage a portfolio of high-touch customers as their day-to-day contact for questions and issues via phone, email, and in-person meetings.
•Drive adoption of Compass technology and adjacent services through 1:1 support, strategic recommendations, and group training.
•Provide marketing support by answering questions, creating collateral from templates, and coordinating with marketing specialists for complex requests.
•Partner with the onboarding team on strategy and logistics for welcoming new customers to Compass.
•Support ongoing initiatives (e.g., office openings and national programs) and mentor Agent Experience Coordinator(s) with escalations.

Pay and Benefits

Salary: USD 33 - 34 hourly

Perks:Paid LeavePaid HolidaysSick TimeParental LeaveMedical BenefitsDental BenefitsVision Benefits401kFlexible SpendingCommuter BenefitsLife InsuranceDisability InsurancePet InsuranceEmployee AssistanceFertility Benefits

Key Requirements

•2-3 years of experience in customer service, training, office management, hospitality, or operations.
•Passion for supporting and serving agents who are trying to grow their businesses.
•Ability to establish credibility with key agent decision-makers and influencers.
•Great listening skills, empathy for customers’ pain points, and strong interpersonal communication.
•Strong creative writing skills and attention to detail, with ability to work in-office and lift up to 25 lbs.

Experience:2-3 yearsReal estateCustomer serviceTrainingOperations

Skills:CommunicationInterpersonal skillsListeningEmpathyRelationship buildingProblem-solvingAnalytical thinkingOrganizationCreative writingMentorship

Languages:English

Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass

A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Compass

3 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Manage a portfolio of high-touch customers as their day-to-day contact for questions and issues via phone, email, and in-person meetings.
•Drive adoption of Compass technology and adjacent services through 1:1 support, strategic recommendations, and group training.
•Provide marketing support by answering questions, creating collateral from templates, and coordinating with marketing specialists for complex requests.
•Partner with the onboarding team on strategy and logistics for welcoming new customers to Compass.
•Support ongoing initiatives (e.g., office openings and national programs) and mentor Agent Experience Coordinator(s) with escalations.

Pay and Benefits

Salary: USD 33 - 34 hourly

Key Requirements

•2-3 years of experience in customer service, training, office management, hospitality, or operations.
•Passion for supporting and serving agents who are trying to grow their businesses.
•Ability to establish credibility with key agent decision-makers and influencers.
•Great listening skills, empathy for customers’ pain points, and strong interpersonal communication.
•Strong creative writing skills and attention to detail, with ability to work in-office and lift up to 25 lbs.

Experience:2-3 yearsReal estateCustomer serviceTrainingOperations

Skills:CommunicationInterpersonal skillsListeningEmpathyRelationship buildingProblem-solvingAnalytical thinkingOrganizationCreative writingMentorship

Languages:English

Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn