Account Manager, Strategic

Atlassian
India
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Customer advocacy","Relationship building","Problem solving","Influencing outcomes","Discovery"]

Own retention and expansion for Atlassian’s largest strategic enterprise customers. Drive growth using existing customer footprints through a top-down, solution-oriented approach, managing high-value renewals and expansion across a portfolio. Build senior and executive relationships globally, identify risk scenarios, and forecast for an owned book of business. Partner with Sales and solution partners on account planning, product adoption, and opportunity management to achieve revenue targets.

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Atlassian
Atlassian
1 month ago

Account Manager, Strategic

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own retention and expansion for Atlassian’s largest strategic enterprise customers. Drive growth using existing customer footprints through a top-down, solution-oriented approach, managing high-value renewals and expansion across a portfolio. Build senior and executive relationships globally, identify risk scenarios, and forecast for an owned book of business. Partner with Sales and solution partners on account planning, product adoption, and opportunity management to achieve revenue targets.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Accelerate growth by maximizing expansion within existing customer footprints using a top-down, solution-oriented approach
  • •Develop senior and executive relationships via video conferences and in-person
  • •Manage high-value renewals and expansion across a sizable product portfolio
  • •Oversee growth opportunity management, including forecasting accountability for an owned book of business
  • •Identify risks in customers’ portfolios and assess solutions to reduce issues before they impact satisfaction

Pay and Benefits

Perks:Volunteer Days

Key Requirements

  • •7+ years of experience in account management, inside sales, customer success, or related business areas
  • •Proven experience selling Enterprise SaaS products across a global account footprint
  • •Experience managing enterprise-level customer engagements and complex sales cycles
  • •Experience using Salesforce, Clari and Tableau, and analyzing data to identify opportunities and project growth
  • •Experience working with Channel Partners and GSIs to retain and grow customer accounts
Experience:7+ yearsSaaSEnterprise SaaSGlobal accountsCustomer successInside sales
Skills:Customer advocacyRelationship buildingProblem solvingInfluencing outcomesDiscovery
Tech Stack:SalesforceClariTableau

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
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