Starlink Account Manager (State & Local Government)

SpaceX
Texas, California
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Customer focus","Negotiation","Communication","Active listening","Resiliency"]

Own a portfolio of State & Local government accounts for Starlink, serving as the primary point of contact from contract signature through onboarding, ongoing account management, and long-term retention and growth. Deliver exceptional customer service, manage expectations, and champion customer feedback to influence product and technical development. Act as the regional vertical expert, lead commercial decision-making, and implement process improvements to scale enterprise outcomes.

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FursaFursa
SpaceX
SpaceX
1 day ago

Starlink Account Manager (State & Local Government)

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Last checked: 6 hours agoStatus: Live

Job Summary

Own a portfolio of State & Local government accounts for Starlink, serving as the primary point of contact from contract signature through onboarding, ongoing account management, and long-term retention and growth. Deliver exceptional customer service, manage expectations, and champion customer feedback to influence product and technical development. Act as the regional vertical expert, lead commercial decision-making, and implement process improvements to scale enterprise outcomes.
Location: Texas, California
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for assigned government customers, owning the relationship interface from contract signature through onboarding, ongoing account management, and long-term retention and growth.
  • •Deliver excellent customer service by acknowledging and resolving issues, building relationships to identify requirements, and managing expectations.
  • •Collect, communicate, and champion customer feedback internally to influence programmatic and technical development to maintain and grow enterprise business.
  • •Identify and communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule.
  • •Act as the internal expert for the State & Local/Local & Regional government vertical in specific regions, leading high-impact commercial decisions and implementing process/system improvements to scale.

Key Requirements

  • •Bachelor's degree, or high school diploma/equivalency plus 5+ years of professional business development, operations, engineering, or account management experience.
  • •3+ years of experience in account management, customer success, or business operations.
  • •1+ years of experience working with government customers.
  • •3+ years of experience working with customers to support a technical product/service.
  • •Significant knowledge or experience in public sector, telecommunications, manufacturing, satellite communications, and/or supply chain.
Experience:Public sectorTelecommunicationsSatellite communicationsSupply chainEnterprise customers
Education:Bachelor's
Skills:Customer focusNegotiationCommunicationActive listeningResiliency
Languages:English
Tech Stack:StarlinkSatellitesGround networkUser terminalsTelecommunications

Eligibility

Nationality:US National

Company Brief

SpaceX
Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: Hawthorne, United States
Founded: 2002
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