Universal Banker (Cochin, KL, IN, 682016)

HSBC
India
Full timeFunction: Banking, Lending & CreditSkills: ["Leadership","Coaching","Customer focus","Risk awareness","Teamwork"]

Plan, direct, and control branch customer-facing functions in the front office and teller areas to deliver consistently high customer satisfaction and operational efficiency. Develop and implement service and cross-sell discipline, ensure adherence to processes and controls, and manage risk escalations and reputational risk. Lead and coach customer-facing sales and service staff, manage coverage of branch activities, and coordinate with the sales team to anticipate customer needs and cross-sell bank products.

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FursaFursa
HSBC
HSBC
23 hours ago

Universal Banker (Cochin, KL, IN, 682016)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 54 minutes agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Plan, direct, and control branch customer-facing functions in the front office and teller areas to deliver consistently high customer satisfaction and operational efficiency. Develop and implement service and cross-sell discipline, ensure adherence to processes and controls, and manage risk escalations and reputational risk. Lead and coach customer-facing sales and service staff, manage coverage of branch activities, and coordinate with the sales team to anticipate customer needs and cross-sell bank products.
Location: India
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Plan, direct, and control branch customer interface functions in the front office and teller areas to drive customer satisfaction and operational efficiency.
  • •Develop and implement service and cross-sell discipline and culture, including increasing customer service quality.
  • •Ensure a high level of service and product delivery by anticipating customer needs and partnering with the sales team.
  • •Coach and manage customer-facing sales and service staff; maintain visibility on the bank floor to facilitate excellent customer service.
  • •Adhere to processes and controls to identify, mitigate, and escalate control, regulatory, and reputation risks.

Key Requirements

  • •Plan, direct, and control front office and teller customer interface functions to achieve high customer satisfaction and operational efficiency.
  • •Develop and implement service and cross-sell discipline, building a service and cross-sell culture in the service team.
  • •Ensure consistently high service and product delivery, anticipating customer needs and responding with the sales team.
  • •Manage, develop, and coach customer-facing sales and service staff to achieve business goals and meet customer needs.
  • •Adhere to processes and controls to identify, mitigate, and escalate risks; demonstrate leadership on regulatory and compliance matters.
Skills:LeadershipCoachingCustomer focusRisk awarenessTeamwork

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn