Client Value Partner - Digital Technology

Celonis
Amsterdam
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Leadership","Consultative approach","Stakeholder management","Project management"]

Lead customer success for strategic Digital Technology accounts as the accountable program and engagement manager. Build executive relationships with C-level stakeholders, develop customer value plans and a program roadmap, and drive end-to-end value realization across teams. Resolve escalations, mentor customer and internal teams, and organize advisory boards to shape product and service alignment through continuous customer advocacy.

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Celonis
Celonis
22 hours ago

Client Value Partner - Digital Technology

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Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Lead customer success for strategic Digital Technology accounts as the accountable program and engagement manager. Build executive relationships with C-level stakeholders, develop customer value plans and a program roadmap, and drive end-to-end value realization across teams. Resolve escalations, mentor customer and internal teams, and organize advisory boards to shape product and service alignment through continuous customer advocacy.
Location: Amsterdam
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Develop and maintain relationships with key C-level stakeholders and embed Celonis into their strategic objectives.
  • •Staff and run engagements using resources from global cross-functional teams (Servicing, Product & Engineering).
  • •Own the end-to-end customer value journey, including roadmap and detailed value plans.
  • •Drive value realization and adoption, ensuring on-time delivery, client satisfaction, and usage/adoption targets.
  • •Resolve customer escalations, internalize customer strategy, and mentor team members through coaching and feedback.

Pay and Benefits

Perks:RsusPaid LeaveParental LeaveGym Membership

Key Requirements

  • •Minimum 10 years of relevant customer success, strategy consulting, or related experience within digital technology.
  • •Experience driving large-scale transformation programs, process re-engineering engagements, and implementations.
  • •Strong change management experience for digital technology transformation initiatives.
  • •Ability to navigate large global organizations and influence stakeholders using data and strong communication.
  • •Consultative leadership with experience mentoring teams and working with internal subject matter experts to design, pitch, and sell opportunities.
Experience:Digital technologyAI transformationProcess re-engineeringChange managementEnterprise programs
Skills:CommunicationLeadershipConsultative approachStakeholder managementProject management
Languages:English

Company Brief

Celonis
Provides cloud-based process mining and execution management software that helps organizations visualize, analyze, and optimize business processes to improve efficiency, reduce costs, and accelerate operational transformation across enterprise systems.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 2011
WebsiteLinkedIn