3 days ago

Shift Lead, Partner Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead Partner Service operations during assigned shifts by overseeing queue health, SLAs, backlog, and overall service levels. Coordinate smooth handovers between teams, allocate resources based on workload and forecasts, and respond immediately to disruptions or volume spikes. Supervise agents, deliver real-time coaching, run huddles, support onboarding for new agents, and track key KPIs such as AHT, CSAT, QA, and occupancy with daily reporting.

Location: Dhaka

Workplace: Onsite

Employment Type: Part time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Manage Partner Service operations during assigned shifts, including monitoring queue health, SLA, backlog, and service levels.
•Allocate resources based on workload and forecast, and ensure smooth shift handover between teams.
•Supervise agents during the shift and provide real-time coaching and guidance.
•Monitor attendance, punctuality, and schedule adherence; conduct huddles and communicate operational updates.
•Track hourly KPIs and operational metrics (AHT, CSAT, SLA, QA, occupancy), identify performance gaps, and prepare shift summaries and daily reports.

Key Requirements

Skills:CoachingReal-time guidanceCommunicationTeam coordinationPerformance management

Company Brief

Delivery Hero

Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor

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Delivery Hero

3 days ago

Shift Lead, Partner Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Dhaka

Workplace: Onsite

Employment Type: Part time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Manage Partner Service operations during assigned shifts, including monitoring queue health, SLA, backlog, and service levels.
•Allocate resources based on workload and forecast, and ensure smooth shift handover between teams.
•Supervise agents during the shift and provide real-time coaching and guidance.
•Monitor attendance, punctuality, and schedule adherence; conduct huddles and communicate operational updates.
•Track hourly KPIs and operational metrics (AHT, CSAT, SLA, QA, occupancy), identify performance gaps, and prepare shift summaries and daily reports.

Key Requirements

Skills:CoachingReal-time guidanceCommunicationTeam coordinationPerformance management

Company Brief

Delivery Hero

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor