Applied ML Scientist

Zendesk
Lisbon
Workplace: OnsiteFull timeFunction: Data Science & Machine LearningExperience: 3+ yearsEducation: bachelorsSkills: ["Python","Communication","Problem-solving","Teamwork"]

Lead the design and deployment of production-grade AI systems with a focus on LLMs and agentic architectures. Bridge deep technical work with business strategy, translating AI concepts into measurable enterprise impact, while guiding data foundations and modern AI tooling to scale Zendesk’s AI-first vision across the organization.

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FursaFursa
Zendesk
Zendesk
3 months ago

Applied ML Scientist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 days agoStatus: Live

Job Summary

Lead the design and deployment of production-grade AI systems with a focus on LLMs and agentic architectures. Bridge deep technical work with business strategy, translating AI concepts into measurable enterprise impact, while guiding data foundations and modern AI tooling to scale Zendesk’s AI-first vision across the organization.
Location: Lisbon
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning

Key Responsibilities

  • •Take full accountability for business KPIs (e.g., churn, AI adoption) by deeply understanding user workflows to ensure we build the right solutions, not just technically sound ones.
  • •Design, build, and deploy production-grade LLM applications—including agents, context engineering, and text-to-SQL—owning the entire journey from prototype to global scale.
  • •Establish rigorous evaluation frameworks and automated feedback loops to measure system accuracy, capture user outcomes, and drive relentless iteration.
  • •Develop high-performance Python services and APIs that seamlessly integrate advanced AI capabilities into our modern web ecosystem.
  • •Architect and maintain the underlying data foundations using Snowflake, dbt, and Airflow to ensure our AI products are powered by robust, reliable data.

Key Requirements

  • •3+ years of experience in AI engineering, data science, machine learning, or a related field.
  • •BA/BS in Computer Science, Data Science, or related discipline (advanced degree is highly preferred).
  • •Proven track record shipping production-grade intelligent systems (ML models, AI features, or recommendation engines) and refining them through rigorous feedback loops and real-world user impact.
  • •You form data-driven opinions on the product roadmap, grounded in a deep understanding of user needs and behavioral data.
  • •Strong Python skills tailored for high-performance AI logic and scalable backend service architecture.
Experience:3+ yearsAIMLEnterprise
Education:Bachelor's
Skills:PythonCommunicationProblem-solvingTeamwork
Tech Stack:PythonSnowflakeDbtAirflowLLMsCursorClaude CodeCopilotReactSQLText-to-SQLAPIs

Company Brief

Zendesk
Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: Private Equity Backed
Headquarters: San Francisco, United States
Founded: 2007
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor