Zendesk

2 months ago

Applied ML Scientist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Lead the design and deployment of production-grade AI systems with a focus on LLMs and agentic architectures. Bridge deep technical work with business strategy, translating AI concepts into measurable enterprise impact, while guiding data foundations and modern AI tooling to scale Zendesk’s AI-first vision across the organization.

Location: Lisbon

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Take full accountability for business KPIs (e.g., churn, AI adoption) by deeply understanding user workflows to ensure we build the right solutions, not just technically sound ones.
•Design, build, and deploy production-grade LLM applications—including agents, context engineering, and text-to-SQL—owning the entire journey from prototype to global scale.
•Establish rigorous evaluation frameworks and automated feedback loops to measure system accuracy, capture user outcomes, and drive relentless iteration.
•Develop high-performance Python services and APIs that seamlessly integrate advanced AI capabilities into our modern web ecosystem.
•Architect and maintain the underlying data foundations using Snowflake, dbt, and Airflow to ensure our AI products are powered by robust, reliable data.

Key Requirements

•3+ years of experience in AI engineering, data science, machine learning, or a related field.
•BA/BS in Computer Science, Data Science, or related discipline (advanced degree is highly preferred).
•Proven track record shipping production-grade intelligent systems (ML models, AI features, or recommendation engines) and refining them through rigorous feedback loops and real-world user impact.
•You form data-driven opinions on the product roadmap, grounded in a deep understanding of user needs and behavioral data.
•Strong Python skills tailored for high-performance AI logic and scalable backend service architecture.

Experience:3+ yearsAIMLEnterprise

Education:Bachelor's

Skills:PythonCommunicationProblem-solvingTeamwork

Tech Stack:PythonSnowflakeDbtAirflowLLMsCursorClaude CodeCopilotReactSQLText-to-SQLAPIs

Company Brief

Zendesk

Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Zendesk

2 months ago

Applied ML Scientist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Lisbon

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Take full accountability for business KPIs (e.g., churn, AI adoption) by deeply understanding user workflows to ensure we build the right solutions, not just technically sound ones.
•Design, build, and deploy production-grade LLM applications—including agents, context engineering, and text-to-SQL—owning the entire journey from prototype to global scale.
•Establish rigorous evaluation frameworks and automated feedback loops to measure system accuracy, capture user outcomes, and drive relentless iteration.
•Develop high-performance Python services and APIs that seamlessly integrate advanced AI capabilities into our modern web ecosystem.
•Architect and maintain the underlying data foundations using Snowflake, dbt, and Airflow to ensure our AI products are powered by robust, reliable data.

Key Requirements

•3+ years of experience in AI engineering, data science, machine learning, or a related field.
•BA/BS in Computer Science, Data Science, or related discipline (advanced degree is highly preferred).
•Proven track record shipping production-grade intelligent systems (ML models, AI features, or recommendation engines) and refining them through rigorous feedback loops and real-world user impact.
•You form data-driven opinions on the product roadmap, grounded in a deep understanding of user needs and behavioral data.
•Strong Python skills tailored for high-performance AI logic and scalable backend service architecture.

Experience:3+ yearsAIMLEnterprise

Education:Bachelor's

Skills:PythonCommunicationProblem-solvingTeamwork

Tech Stack:PythonSnowflakeDbtAirflowLLMsCursorClaude CodeCopilotReactSQLText-to-SQLAPIs

Company Brief

Zendesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor