Service Advisor - Lexus of Serramonte

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 90,000 - 160,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Organizational skills"]

Serve as a key member of the service team by welcoming customers, listening to concerns, and documenting vehicle service needs. Recommend repairs, explain costs, and obtain authorization while coordinating technician workflow to improve throughput. Provide clear updates on repair status and timelines, prepare repair orders and invoices, process payments, and maintain accurate service records. Follow up after service to ensure satisfaction and educate customers on maintenance recommendations.

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Sonic Automotive
Sonic Automotive
2 days ago

Service Advisor - Lexus of Serramonte

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Serve as a key member of the service team by welcoming customers, listening to concerns, and documenting vehicle service needs. Recommend repairs, explain costs, and obtain authorization while coordinating technician workflow to improve throughput. Provide clear updates on repair status and timelines, prepare repair orders and invoices, process payments, and maintain accurate service records. Follow up after service to ensure satisfaction and educate customers on maintenance recommendations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Greet customers professionally, listen to concerns, and accurately document vehicle service needs.
  • •Explain recommended services and repairs, provide cost estimates, and obtain customer authorization.
  • •Coordinate workflow to maximize service department efficiency and communicate with technicians on progress.
  • •Keep customers informed on repair status, timelines, and any delays.
  • •Prepare and explain repair orders and invoices, process payments, maintain accurate service records, and follow up to ensure satisfaction.

Pay and Benefits

Salary: USD 90,000 - 160,000 annually
Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveParental Leave

Key Requirements

  • •Previous automotive service advising or dealership service experience is preferred.
  • •Strong communication and interpersonal skills to build customer relationships.
  • •Basic knowledge of automotive maintenance, repair services, and vehicle systems.
  • •Proficiency with computers, dealership management systems, and service scheduling software.
  • •Valid driver’s license with an acceptable driving record and ability to pass background check, MVR review, and drug screening; must be legally authorized to work in the United States.
Skills:CommunicationInterpersonal skillsOrganizational skills
Licenses:Driver’s license
Languages:English
Tech Stack:Dealership management systemsService scheduling software

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn