Strata Internal Claims Adjuster

Crawford & Company
Queensland, Brisbane
Workplace: HybridFull timeFunction: Insurance & ActuarialSkills: ["Customer communication","Problem-solving","Organisation","Attention to detail","Teamwork"]

Manage a portfolio of strata insurance claims from lodgement through settlement, supporting customers with clear communication and practical guidance. Assess policy coverage and review documentation, investigate and analyze claims, set reserves, and prepare accurate reports. Determine liability and progress claims toward resolution with timely updates and customer-focused outcomes. Bring insurance/strata experience or strong customer service skills, plus Australian or New Zealand working rights and readiness for a police check.

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Crawford & Company
Crawford & Company
1 day ago

Strata Internal Claims Adjuster

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Manage a portfolio of strata insurance claims from lodgement through settlement, supporting customers with clear communication and practical guidance. Assess policy coverage and review documentation, investigate and analyze claims, set reserves, and prepare accurate reports. Determine liability and progress claims toward resolution with timely updates and customer-focused outcomes. Bring insurance/strata experience or strong customer service skills, plus Australian or New Zealand working rights and readiness for a police check.
Location: Queensland, Brisbane
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial

Key Responsibilities

  • •Manage a portfolio of strata claims from lodgement through to settlement.
  • •Support and guide customers throughout the claims process.
  • •Assess policy coverage and review supporting documentation.
  • •Investigate and analyse claims to support sound decisions, including setting reserves and preparing reports.
  • •Determine liability and progress claims towards resolution with timely updates.

Pay and Benefits

Perks:Hybrid Work

Key Requirements

  • •Insurance or strata claims management experience.
  • •Excellent customer service and communication skills.
  • •Strong organisation, attention to detail, and ability to prioritise.
  • •A customer-first approach with empathy and professionalism.
  • •Australian or New Zealand working rights and willingness to complete a police check.
Experience:InsuranceStrata claimsCustomer service
Skills:Customer communicationProblem-solvingOrganisationAttention to detailTeamwork

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Crawford & Company
Global provider of claims management, outsourcing, and risk services to insurers, brokers, and corporations, offering loss adjusting, managed repair, and specialty claims solutions across property, casualty, and workers' compensation.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Atlanta, United States
Founded: 1941
WebsiteLinkedIn