Assistant Manager Workforce Operations

Delivery Hero
Muscat
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Stakeholder management","Risk management","Decision-making","Communication"]

Lead end-to-end operational performance across the Local Shops ecosystem, owning vendor compliance, store fulfillment, assortment governance, and Shopper Cost (CPO) efficiency. Drive day-to-day execution across ground operations, workforce optimization, and cross-functional alignment with Logistics and Commercial teams. Build scalable processes and high-performing teams while leveraging KPIs and data tools (Excel/Sheets, dashboards) to continuously improve service quality, availability, and operational readiness.

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FursaFursa
Delivery Hero
Delivery Hero
1 month ago

Assistant Manager Workforce Operations

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead end-to-end operational performance across the Local Shops ecosystem, owning vendor compliance, store fulfillment, assortment governance, and Shopper Cost (CPO) efficiency. Drive day-to-day execution across ground operations, workforce optimization, and cross-functional alignment with Logistics and Commercial teams. Build scalable processes and high-performing teams while leveraging KPIs and data tools (Excel/Sheets, dashboards) to continuously improve service quality, availability, and operational readiness.
Location: Muscat
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead day-to-day execution of ground operations, including vendor performance and store operations to ensure service quality and readiness.
  • •Own shopper cost (CPO) efficiency through staffing, scheduling, productivity, and workload distribution initiatives that maintain service quality.
  • •Oversee end-to-end assortment governance, including scanning, new SKU onboarding, promo/price parity, SFTP data accuracy, and stock feed reliability.
  • •Ensure vendor operational performance and compliance by monitoring vendor performance, monitoring rules, compensations, fraud prevention, and compliance.
  • •Optimize store fulfillment workflows and coordinate operational planning for launches/campaigns with Logistics and Commercial teams.

Key Requirements

  • •Strong understanding of operations KPIs and translating data into actionable initiatives to drive continuous process improvement.
  • •Proven ability to lead cross-functional teams and manage stakeholders while balancing commercial and operational priorities.
  • •Strong planning, workforce planning, and multitasking to execute multiple initiatives in fast-paced environments.
  • •Advanced Excel/Google Sheets skills with experience using dashboards, data visualization tools, and operational/inventory systems.
  • •Highly organized, proactive, results-driven with strong communication and presentation skills in rapidly changing environments.
Skills:LeadershipStakeholder managementRisk managementDecision-makingCommunication
Languages:English
Tech Stack:ExcelGoogle SheetsDashboardsData visualizationSFTP

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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