Senior Technical Account Manager, Microsegmentation

Akamai Technologies
Cambridge
Workplace: RemoteFull timeUSD 112,500 - 202,500 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 7-10 yearsEducation: bachelorsSkills: ["Relationship building","Customer success focus","Technical troubleshooting","Operational focus","Training delivery"]

Lead enterprise deployments for Akamai’s security and enterprise products, becoming a microsegmentation and Zero Trust expert. Serve as the primary technical point of contact for customer vendor issues, providing best-practice guidance and ensuring long-term scale, performance, and security. Partner with Support and Engineering to resolve issues, assist with platform configuration and integrations (including cloud and third-party solutions), and brief customers on upcoming features while delivering training.

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Akamai Technologies
Akamai Technologies
4 days ago

Senior Technical Account Manager, Microsegmentation

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Last checked: 12 hours agoStatus: Live

Job Summary

Lead enterprise deployments for Akamai’s security and enterprise products, becoming a microsegmentation and Zero Trust expert. Serve as the primary technical point of contact for customer vendor issues, providing best-practice guidance and ensuring long-term scale, performance, and security. Partner with Support and Engineering to resolve issues, assist with platform configuration and integrations (including cloud and third-party solutions), and brief customers on upcoming features while delivering training.
Location: Cambridge
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Be the focal point for technical/vendor issues presented by customers.
  • •Provide product best-practice and design guidance to improve technical and business outcomes, with focus on scale and performance over time.
  • •Work with Support and Engineering to resolve issues quickly and drive customer satisfaction.
  • •Assist with deployment, configuration, and customization of the platform to fit the customer’s environment.
  • •Support integrations between Akamai Zero Trust solutions and third-party solutions, and brief customers on upcoming features while coordinating training.

Pay and Benefits

Salary: USD 112,500 - 202,500 annually
Equity and Bonus:Equity
Perks:Health Insurance401kPaid HolidaysPaid LeaveParental LeaveEmployee AssistanceEspp

Key Requirements

  • •High School or Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent).
  • •7-10 years of experience in technical customer-facing roles (TAM, solutions engineer, or solutions architect).
  • •Experience with microsegmentation platforms, EDR, or network security and Zero Trust products.
  • •Experience working with cloud platforms (AWS, Azure, GCP).
  • •Knowledge of networking, security, and operating systems (Linux/Windows); Kubernetes experience is advantageous.
Experience:7-10 yearsMicrosegmentationZero TrustNetwork securityEDRCloud platforms
Education:Bachelor's
Skills:Relationship buildingCustomer success focusTechnical troubleshootingOperational focusTraining delivery
Tech Stack:MicrosegmentationEDRZero TrustWeb Application FirewallAnti-DDoSBot ManagementAWSAzureGCPKubernetesLinuxWindowsNetworkingSecurity

Company Brief

Akamai Technologies
Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United States
Founded: 1998
WebsiteLinkedIn